Amr Saleh Hassan
Industrial Art. Tex General Manager / Offshore Sales Coordinator
Alexandria
Summary
Dynamic operations leader with a proven track record at Industrial Art Tex, excelling in staff development and logistics management. Spearheaded initiatives that enhanced customer satisfaction and streamlined processes, driving significant revenue growth. Adept in problem-solving and business analysis, I thrive in challenging environments, ensuring compliance and operational excellence.
Overview
10
10
years of professional experience
2
2
Languages
Work History
General Manager of Operations
Self Employed
Alexandria, Alexandria
01.2018 - Current
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service Supervisor
Industrial Art Tex
11.2019 - 05.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Created, prepared, and delivered reports to various departments.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created customer support strategies to increase customer retention.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Enhanced communication skills of team members, providing advanced training and workshops.
- Coordinated with other departments to ensure seamless customer experience.
2nd Officer Seaman
Multinational ......
03.2015 - 08.2018
- Ensured compliance with international regulations and company policies through diligent monitoring of vessel documentation.
- Managed inventory of essential supplies such as charts, flags, lifesaving equipment, ensuring all items were well-stocked for optimal readiness at sea.
- Collaborated with the captain to develop comprehensive voyage plans based on weather forecasts, port conditions, and other relevant factors.
- Optimized fuel consumption with efficient route planning and speed adjustments.
- Coordinated with port officials during visits to ensure efficient docking procedures and compliance with local regulations.
- Participated in pre-voyage briefings to ensure all crew members were informed about the upcoming journey''s specific requirements and expectations.
- Contributed to successful cargo loading and unloading by supervising mooring procedures and cargo handling activities.
- Minimized risk of accidents with vigilant watchkeeping during navigation shifts.
- Enhanced navigational safety by conducting daily equipment checks and maintenance.
- Operated various navigational tools such as radar systems, GPS devices, electronic chart displays for accurate positioning data throughout voyages.
- Promoted on-board security measures by conducting regular inspections of access points and ensuring adherence to established protocols.
Education
Cert. of Competency For Masters And Deck Officers - Maritime Studies
Arab Academy For Science And Technology & Maritime
Alexandria 04.2001 -
High School Diploma -
The British School of Alexandria
Alexandria 04.2001 -
Skills
Operations management
Logistics management
Staff development
Problem-solving
Customer service
Decision-making
Inventory control
Inventory management
Organizational management
MS office
Warehouse operations
Sales background
Policies and procedures implementation
Vendor sourcing
Business administration
Additional Information
Thriving for new Challenges and New Roles where i can enhance and Sharpen my skills for self improvement & Career.
Timeline
Customer Service Supervisor
Industrial Art Tex
11.2019 - 05.2022
General Manager of Operations
Self Employed
01.2018 - Current
2nd Officer Seaman
Multinational ......
03.2015 - 08.2018
Cert. of Competency For Masters And Deck Officers - Maritime Studies
Arab Academy For Science And Technology & Maritime
04.2001 -
High School Diploma -
The British School of Alexandria
04.2001 -
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed