Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Amr Salem

Customer Service Agent

Banha

Summary

I am creative – energetic – informed. I make things happen and get results. One might call it "boots to the ground". No games here - I create and develop a plan and get the job done. I have a passion for helping others and watching them reach their goals and dreams. I would also be interested in positions in organizations that are in the non-profit sector or in the business of a cause for helping others in need.

Reliable and experienced worker with proven success in completing tasks and projects on time and within budget. Knowledgeable in following instructions and safety protocols.

Overview

15

15

years of professional experience

4

4

years of post-secondary education

4

4

Languages

Work History

Construction Site Assistant

ElAidy Constructions

01.2019 - Current

Checked brakes, lights, tires, fuel, oil level and auxiliary equipment and made minor field repairs and adjustments.
Worked at sites near automotive traffic flow and bent, stooped and twisted continuously throughout day.
Learned knowledge and skills required of construction trade laborers.
Performed manual labor for extended periods and worked under adverse working conditions and during extreme weather.
Used hand and power tools and equipment, performed wide range of construction site duties and worked from elevated heights.
Helped project managers develop work schedules for overall projects and individual stages.
Loaded and unloaded building materials used for construction.
Operated various hand and power tools to complete general tasks.
Operated power equipment to move materials and promote job efficiency.

Receptionist

Concorde Elsalam

SharmElsheikh

03.2016 - 12.2018

Corresponded with clients through email, telephone, or postal mail.
Responded to inquiries from callers seeking information.
Restocked supplies and submitted purchase orders to maintain stock levels.
Provided clerical support to company employees by copying, faxing, and filing documents.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Confirmed important personal and payment information for compliance with security and payment card industry standards.

Sales Manager

New Power Foundation

Alexandria

07.2013 - 02.2016

Met with clients, delivering presentations, and educating on product and service features and offerings.
Resolved customer issues quickly to close deals and boost client satisfaction.
Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Receptionist

Grand Royal Hotel

SharmElsheikh

05.2012 - 11.2012

Corresponded with clients through email, telephone, or postal mail.
Responded to inquiries from callers seeking information.
Restocked supplies and submitted purchase orders to maintain stock levels.
Provided clerical support to company employees by copying, faxing, and filing documents.

Salesman

Middle East Group

Alexandria

05.2009 - 11.2009

Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Increased sales by offering advice on purchases and promoting additional products.
Traveled by foot or automobile to deliver or sell merchandise or services.

guest relation clerk

Intercontinental Hotels Group

Marsa Alam

05.2008 - 10.2008

Self-motivated, with a strong sense of personal responsibility.
Proven ability to develop and implement creative solutions to complex problems.
Demonstrated leadership skills in managing projects from concept to completion.
Provided professional services and support in a dynamic work environment.

Education

Bachelor of Arts - Tour Guidance

Alexandria University, Egypt

09.2009 - 08.2013

Faculty of tourism and hotels

Professional development completed in Tour guidance

Skills

Customer service skillsundefined

Additional Information

My goal: , Learning From the Best to reveal my Best.

Timeline

Construction Site Assistant - ElAidy Constructions

01.2019 - Current

Receptionist - Concorde Elsalam

03.2016 - 12.2018

Sales Manager - New Power Foundation

07.2013 - 02.2016

Receptionist - Grand Royal Hotel

05.2012 - 11.2012

Alexandria University - Bachelor of Arts, Tour Guidance

09.2009 - 08.2013

Salesman - Middle East Group

05.2009 - 11.2009

guest relation clerk - Intercontinental Hotels Group

05.2008 - 10.2008