Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amr Samir Mohamed

Amr Samir Mohamed

Bussines Adminstraion
Giza,GZ

Summary

Adept at transforming customer challenges into triumphs, my tenure at Xceed showcased a blend of empathy and problem-solving prowess, leading to heightened customer loyalty. Expert in Microsoft Excel and active listening, I excel in fast-paced environments, consistently enhancing satisfaction and operational accuracy.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Xceed
01.2019 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced accuracy in customer accounts by identifying and correcting discrepancies systematically.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Guided customers through the website and assisted with online order placements.
  • Responded to customer requests for products, services, and company information.

Education

Business Administration - Business Administration

Pharos Academy
Al Haram, Egypt
04.2001 -

Skills

Problem-solving

Active listening

Call center experience

Sales expertise

Data collection

Team collaboration

Microsoft Excel

Computer proficiency

Complaint handling

Live chat support

Adaptability and flexibility

Follow-up skills

Timeline

Customer Service Representative

Xceed
01.2019 - 01.2025

Business Administration - Business Administration

Pharos Academy
04.2001 -
Amr Samir MohamedBussines Adminstraion