Amr Sayed
Sales Account Manager
Cairo/nasr City ,Cairo
Summary
Dynamic Sales Account Manager with a proven track record at El Gameya for Information and Technology, excelling in client relationship building and strategic account development. Skilled negotiator and analytical problem solver, consistently enhancing client satisfaction and driving business growth through effective sales strategies and powerful presentations.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sales Account Manager
El Gameya for Information and Technology
05.2025 - Current
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Negotiated prices, terms of sale and service agreements.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Anticipated clients' needs by staying in touch on regular basis.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
Telesales Representative
El Gameya for Information and Technology
07.2024 - 04.2025
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Call Center Representative
Telecom Egypt
01.2024 - 05.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Branch Manager
Diwan Library
01.2023 - 12.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Sales on Ground
Diwan Library
01.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor - Business/marketing
Ain Shams University
Cairo Skills
Type sales techniques
Customer-oriented
Strategic account development
Relationship selling
Demand forecasting
Business growth and retention
Team building expertise
Client relationship building
Sales presentations
Complaint resolution
Lead prospecting
Sales strategy development
Powerful negotiator
Territory sales management
Competitor analysis
Strategic marketing
Client acquisition
Performance tracking
B2B sales
Business development
Sales tactics
Pipeline management
Market trend analysis
Market analysis
CRM proficiency
Revenue generation
Territory management
Sales forecasting
Account development
Business relationship management
Product or service expertise
Contract negotiations
Account servicing
National account management
Closing deals
Sales negotiations
Skilled in MS office
Contract negotiation expertise
Knowledge of lean six sigma processes
Product solution development
Client onboarding
Detail-oriented data analysis
Strong interpersonal skills
Powerpoint expert
Proven sales track record
Skilled multi-tasker
Upselling and consultative selling
Formulating quotes
Enthusiastic yet professional demeanor
Business strategies
Goals and performance
KPI tracking
Analytical problem solver
Sales planning
Strategic planning
Certification
Online marketing
Timeline
Sales Account Manager
El Gameya for Information and Technology
05.2025 - Current
Telesales Representative
El Gameya for Information and Technology
07.2024 - 04.2025
Call Center Representative
Telecom Egypt
01.2024 - 05.2024
Branch Manager
Diwan Library
01.2023 - 12.2023
Online English course
06-2022
Sales on Ground
Diwan Library
01.2022 - 01.2023
Online marketing
01-2020
Bachelor - Business/marketing
Ain Shams University