Amr Sherif
Sales Representative
Dubai
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Sales Representative
Etisalat
01.2020 - 03.2024
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Xceed
04.2016 - 12.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and updated databases to handle customer data.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Representative
Vodafone
06.2014 - 02.2016
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Computer Information Systems -
Advanced Academy
04.2001 -
Skills
Adaptable and Flexible
undefinedTimeline
Sales Representative
Etisalat
01.2020 - 03.2024
Customer Service Representative
Xceed
04.2016 - 12.2019
Sales Representative
Vodafone
06.2014 - 02.2016
Bachelor of Computer Information Systems -
Advanced Academy
04.2001 -
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