Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Amr Sultan

Operations Manager

Overview

6
6
years of professional experience
2
2
Languages

Work History

INVENTORY MANAGER

JUMIA EGYPT
03.2023 - 02.2024
  • Analyze inventory seller forecasting data to identify patterns, anticipate demand changes, and adjust inventory levels accordingly.
  • Run statistical analyses to determine customer demographics and report to the commercial teams on a weekly basis.
  • Enhance inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Foster strong relationships with vendors to secure timely deliveries and maintain stock levels.

ORDER PROCESSING MANAGER

JUMIA EGYPT
12.2021 - 02.2023
  • Leading a cross-functional team to identify customer satisfaction and operational key performance indicators, and create an executive KPI dashboard.
  • Conduct monthly performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Reduced errors in order processing by implementing thorough quality checks and training team members on best practices.
  • Actively participated in hiring processes for new team members, interviewing candidates and making recommendations based on qualifications and cultural fit.
  • Collaborate with commercial teams to ensure seamless communication and coordination for high-priority orders.

ORDER PROCESSING SUPERVISOR

JUMIA EGYPT
12.2020 - 11.2021
  • Manage day-to-day operations of the order processing facility using proprietary supply chain planning systems, while tracking and coaching employees to meet processing standards and metrics.
  • Creates, analyzes, and distributes daily and weekly reports, monitoring open and in-fulfillment orders.
  • Actively monitor material demands in the areas of fulfillment, deliveries, and costs and track performance against target metrics.
  • Managing FMCG boxes project to reduce materials consumption and tracking the missing boxes with the fleets and 3PL partners.

ORDER PROCESSING SENIOR

JUMIA EGYPT
12.2019 - 11.2020
  • Managing high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges.
  • Identifying procedures in processes; ensuring uniformity in the process, focusing on achieving customer and organizational requirements.
  • Ensure and apply quality checking for orders before dispatch.
  • Train staff on material handling processes to reduce shipping costs.

ORDER PROCESSING SPECIALIST

JUMIA EGYPT
05.2019 - 11.2019
  • Managing the Dispatch Team and responsible for investigating all pending packages with the logistics team.
  • Responsible for dispatching 10K items daily, up to 25K items during campaigns.
  • Expedited urgent orders with prioritization and close communication with other departments.

LOGISTICS ASSISTANT

JUMIA EGYPT
02.2018 - 04.2019
  • Report damaged or missing inventory items to the supervisors.
  • Prepare orders, invoices, and sort the packages to the dispatchers.

Education

Bachelor of Mass Media And Communication -

El Shorouk Academy
04.2001 -

Skills

Team Development

Accomplishments

Inventory :

  • Context: Led the implementation of a new inventory management system. (Cycle by cost vs. aging).
  • Action: Developed and executed a training program to ensure all warehouse staff were proficient in using the new system.
  • Result: Improved inventory accuracy by 20% and reduced stock discrepancies, resulting in cost savings of $8,000 annually.
  • Participated in creating and implementing the snake way picking method (Increased picking productivity by 35%).

Order Processing:

  • Implemented a new warehouse layout (Increased the WH shipping capacity by 60%).
  • Implemented the smart QC project (Customer returns dropped to 0.53%, vs Last year's 1.92%).
  • Created and applied time-motion flow for the FTEs to track the team productivity and 5s implementation daily, in which increased the team's prod. by 30% than last year).
  • Successfully achieved 100% productivity accuracy with 115 new operators during the campaign days and 55 in normal days.

Timeline

INVENTORY MANAGER

JUMIA EGYPT
03.2023 - 02.2024

ORDER PROCESSING MANAGER

JUMIA EGYPT
12.2021 - 02.2023

ORDER PROCESSING SUPERVISOR

JUMIA EGYPT
12.2020 - 11.2021

ORDER PROCESSING SENIOR

JUMIA EGYPT
12.2019 - 11.2020

ORDER PROCESSING SPECIALIST

JUMIA EGYPT
05.2019 - 11.2019

LOGISTICS ASSISTANT

JUMIA EGYPT
02.2018 - 04.2019

Bachelor of Mass Media And Communication -

El Shorouk Academy
04.2001 -

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Amr SultanOperations Manager