Amr Tolba
Head Of Business Center, Midcap & SME's
Cairo
Summary
Experienced professional in the banking and financial institutions sector with strong ability to handle key responsibilities. Demonstrated success in delivering exceptional results and driving growth through strategic decision-making. Proficient in analyzing market trends, managing risk, and implementing effective financial strategies. Committed to providing top-notch customer service and cultivating strong client relationships. Eager to leverage expertise to contribute to the success of a dynamic organization in the banking industry.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Head of Business Center
Attijariwafa Bank
11.2023 - Current
- Lead and manage the business center, driving growth in the midcap and SME portfolio.
- Oversee a team of relationship managers across multiple branches, ensuring performance and development.
- Review and approve credit proposals, ensuring alignment with bank policies and risk management standards.
- Develop and implement strategies to attract new clients and expand the bank's market share.
- Collaborate with trade finance and payroll teams to enhance business opportunities and client satisfaction.
- Achieve and exceed departmental targets in alignment with organizational goals.
Senior Manager, Business Development - Midcap & SMEs
Attijariwafa Bank
08.2021 - 10.2023
- Increased the portfolio of borrowing clients by identifying and onboarding new prospects.
- Trained and mentored relationship managers to enhance their performance and productivity.
- Presented new business opportunities to the bank’s credit committee.
- Supported trade finance and payroll teams in closing deals and optimizing client relationships.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
Credit & Marketing Manager
Egyptian Company for Factoring "Egypt Factors"
10.2019 - 07.2021
- Promoted factoring services to prospective clients, highlighting benefits and terms.
- Reviewed and submitted credit proposals to the committee for approval.
- Managed client relationships, resolving issues and ensuring smooth operations.
- Expanded the customer base and contributed to exceeding organizational targets.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Relationship manager, Business Banking (Midcap)
Credit Agricole Bank
04.2017 - 09.2019
- Managed a portfolio of borrowing and global clients, ensuring high levels of satisfaction.
- Cross-sold bank products and services to existing clients.
- Introduced new prospects and prepared comprehensive credit packages.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Relationship officer Business Banking (Midcap)
Credit Agricole Bank
09.2016 - 03.2017
- Handle all day-to-day activities and customers' instructions
- Maintain and update KYCs, Borrowing documents, and all compliance requirements
- Ensure abiding to Bank policies, procedures, KYC and all related Compliance regulations and Procedures
Assistant manager (Senior Bills Officer)
Credit Agricole Bank
05.2014 - 08.2016
- Authorize and review all bills functions related to any Trade Finance issue at the branches
- Print and review all monthly reports
- Following up with concerned departments all updates by CBE
Senior Banking Assistant (Bills Officer)
Credit Agricole Bank
05.2010 - 05.2014
- Provide high quality of customer service and following bank policies and procedures
- Issue & endorse - amend - cancellation - and any related transaction with TFC "Trade Finance Center" for:
- - FIDBC (foreign inward document for bills for collection)
- - L/Gs (letter of guarantee)
- Receiving LCs request and arranging for approvals before submitting to the center
- Handling/Processing operational transactions according to the set limits
- Verifying signatures according to set limits
- Ensuring implementation of bank policies and procedures
- Obtaining approvals from Treasury for FX over limits deals
- Ensure service Excellency level
- Follow and co-ordinates with other departments, to ensure the smooth flow of work
- Prepare & review Monthly reports
- Printing and reviewing branch daily/monthly reports
Universal Teller
Credit Agricole Bank
04.2008 - 04.2010
- All Cash Functions (Cashing Checks-Deposits for both checks and cash- internal transfer)
- Receive & review checks for clearing and collection
- Solving clients' problems concerning the above-mentioned duties
- Foreign exchange
- Custodian of the main vault
- Serve customers' requests received over the counter
- Reviewing daily batches of Universal Tellers
- Issuing Manager, Certified Checks & Bank Drafts
Education
Bachelor of Commerce, Accounting (English Section)
Zagazig University
Zagazig, Egypt01-2006
Skills
- Sales forecasting
- Customer acquisition
- Client relationships management
- Business planning
- Business development
- Operations management
Coursework
- FCI Factoring course (Foundation, Pre-sales and selling & marketing)
- Customer Service Techniques.
- Communication skills and First Impression.
- Security awareness.
- Compliance course.
- Business etiquette.
- Trade Finance Course
- Customer Service Excellency
Personal Information
- Date of Birth: 10/05/85
- Marital Status: Married
Certification
Credit Certified (EBI)
Timeline
Head of Business Center
Attijariwafa Bank
11.2023 - Current
Senior Manager, Business Development - Midcap & SMEs
Attijariwafa Bank
08.2021 - 10.2023
Credit & Marketing Manager
Egyptian Company for Factoring "Egypt Factors"
10.2019 - 07.2021
Relationship manager, Business Banking (Midcap)
Credit Agricole Bank
04.2017 - 09.2019
Credit Certified (EBI)
10-2016
Relationship officer Business Banking (Midcap)
Credit Agricole Bank
09.2016 - 03.2017
Assistant manager (Senior Bills Officer)
Credit Agricole Bank
05.2014 - 08.2016
Senior Banking Assistant (Bills Officer)
Credit Agricole Bank
05.2010 - 05.2014
Universal Teller
Credit Agricole Bank
04.2008 - 04.2010
Bachelor of Commerce, Accounting (English Section)
Zagazig University
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