Amr Wagih

- Check CS, IMS & EPC KPIs, detect any abnormalities and escalate to the Concerned teams.

- Using targeted data analytics to enhance network operations and drive continuous service improvements.
- Measuring network performance to aid reporting and development planning.
- Troubleshot problems and diagnosed system faults.
- Handling customer concerns.

- Collaborating with team members to achieve target results.

- Second Line MS engineer responsible for Probing & Tapping nodes.
- Specialized troubleshooting for Anritsu & Gigamon products.
- Responsible for project support integration & new nodes' acceptance.
- Providing technical solutions regarding hardware and configuration problems in agreed time frame.
- Handling CRs with customer support team E2E.
- Migrating new services and nodes to live network while avoiding incidents or major issues.
- Leading major cases troubleshooting with other domains.

- VoLTE preparations including acceptance, troubleshooting and LLD documentations.

- Perform KPIs analysis and enhancement actions for the core network.

- Handling the design documents HLD and LLD of the new implementation.

- Service and Hardware configuration audit.

- Support back office in in critical/new solutions and emergency handling.

- Apply automation and create tools to speed up the daily work.

- Handling network impact and special event reports.

- Preparing core network expansion, contingency plans and promotions in term of license, hardware, signaling links/BW, trunk route capacity and site router ports.