Amr Wahid
Pre Sales & Sales Operation Manager
Alexanderia, Egypt
Summary
Senior Manager Retail Sales position to help launch career while achieving company goals.
Experienced Sales Management with over 15 years of experience in Telecommunication & Heavy Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Ambitious, career-focused job seeker, anxious to obtain an entry-level
Overview
19
19
years of professional experience
9
9
years of post-secondary education
7
7
Certificates
2
2
Languages
Work History
Group Customer Success Manager
Mantrac Group
Cairo / Alexanderia
02.2023 - Current
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
Group Sales Operation & Pre Sales Manager
Mantrac Group
Alexandria, Egypt
08.2020 - 01.2023
- Established new quoting tool among 11 Business-Units "countries". Support with training, onboarding and mentoring. 270 salesmen in Group With sales leaders and managers.
- Support make data-driven decisions and recommendations for improving sales funnel and process.
- Outside of sales team, often work alongside marketing team to build lead qualification process, arrange email campaigns and share information to create marketing content, like eBooks and case studies.
- Driving salesmen incentives to meet objectives and creating sales funnel to to capturing leads from all accounts touch points.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Coordinated 26 employees selling Tailored Solution products and services worth over $70.0M with 10% Incremental Business and 41% participation
Group After Market Solution Manager - CSA & Techno
Mantrac Group
Alexandria, Egypt
01.2019 - 08.2020
- Achieved over 6000 Preventative Maintenance agreement among 11 Business-Unites with 45% growth from Year baseline generating $65.0M revenue at POS and AM.
- Focus on delivery of market share growth within specific Parts Opportunity areas working alongside Business Unit (Aftermarket Solutions Consultants) to deliver market share growth via sales of advanced offerings.
- Partner with Pre-Sales Manager and Product Support Managers in setting Local ASC Annual Revenue & GP Targets as well as Quarterly Tactical Objectives.
- Designing and implementing individual growth plans with each local BU and respective ASC for Cat Connect Technology, CSA’s & PM Parts, work with Pre-Sales Manager to deploy correct pre-sales methodologies such as (Proof of Concept) & (Proof of Value) for Cat Connect Technology, CSA’s & PM Parts.
- Driving incremental sales with continuous support to ASC’s using lead management tools and developing clear comprehensive analysis of all competitors across group within Cat Connect Technology and CSA’s PM Parts business.
Group Parts Sales Opportunity Analyst
Mantrac Group
Alexandria, Egypt
01.2018 - 12.2018
- Established and designed Annual Tactical and Quarterly Tactical initiative to drive sales meeting organization sales objectives covering and supporting more than $300.0M sales revenue targets and transaction behaviors
- Support "group product support" to optimize promotional and operational efforts through analysis and prediction of sales trends and markets.
Work closely with sales and marketing teams while providing advice and guidance to decision-makers and company leadership.
Technology Enabled Solution Analyst
Mantrac Group
Alexandria, Egypt
04.2017 - 12.2018
- Assist territories with commercialization and use of technology enabled solutions by connecting 1500 asset generating $20.0M incremental business opportunity
- Work with relevant Cat specialists to incorporate inputs/feeds from their systems to own.
- Work with business units to target customers who may be potential technology users/areas of growth. Be group focal point for CSA and provide appropriate training to local CSA ASC's. Drive adoption of strategy as part of Equipment Solutions within territories commercial teams to ensure maximize business generated as result.
- Used Microsoft Power BI and other software tools to create dashboards and other communications.
Sales Retail Outlet Manager
Etisalat Egypt
Alexanderia
12.2009 - 11.2016
- Managed 9 retail stores in 7 years exceeding performance expectation results 110% annually.
- Responsible for day-to-day running of stores and among their key accountabilities is developing profitable performance by motivating staff.
- Managing sales and store activity as well as driving service and ensuring that standards are upheld, analyzing sales figures and forecasting future sales, analyzing and interpreting trends to facilitate planning, using information technology to record sales figures, for data analysis and forward planning, ensuring standards for quality.
Retail Sales Executive
etisalat Egypt
Alexandria, Egypt
03.2007 - 11.2009
- Managed over 50 calls per day.
- Contributes to team effort by accomplishing related results as needed with 23% from store sales
- Coached sales associates in daily shift briefing with product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in driving sales through targeted product presentation and merchandising.
- Provided strong service to customers, increasing customer loyalty 30%.
Reseller Senior Account Manager
TE Data "we"
Alexandria, Egypt, ALX
04.2005 - 02.2007
- Managed over 10K accounts for Virtual ISP's and Network Service Providers,
- Established 23 Central hub to provide ADSL service to Virtual ISP's and Network Service Providers customers that don't have infrastructure to do that as TE Data's ADSL Reseller Programs.
- Increase number of active accounts 60% from Baseline with 100% renewal rate
- Achieved 80% retention from subscription cancelation requests.
Education
MBA - International Marketing
AAST Arab Academy For Science And Technology
Egypt 01.2015 - 12.2017
BBA - Management Information Systems
AAST Arab Academy For Science And Technology
Egypt 06.1999 - 03.2005
Skills
Team management
Certification
CX Essential: An Introduction to Customer Experience, Forrester
Timeline
Building Your Leadership Skills
10-2023
Group Customer Success Manager
Mantrac Group
02.2023 - Current
CX Essential: An Introduction to Customer Experience, Forrester
05-2021
Group Sales Operation & Pre Sales Manager
Mantrac Group
08.2020 - 01.2023
Group After Market Solution Manager - CSA & Techno
Mantrac Group
01.2019 - 08.2020
Group Parts Sales Opportunity Analyst
Mantrac Group
01.2018 - 12.2018
Certificate in Analyzing and Visualizing Data with Power BI, Certification authority edX
12-2017
Certificate in Commitment to Results & Quality and Retail Beyond Clarity BRC, DMS
05-2017
Technology Enabled Solution Analyst
Mantrac Group
04.2017 - 12.2018
MBA - International Marketing
AAST Arab Academy For Science And Technology
01.2015 - 12.2017
Sales Retail Outlet Manager
Etisalat Egypt
12.2009 - 11.2016
Certificate in Retail Sales Skills & Retail Fundamentals, DMS Retail
12-2008
Certificate in Self Time Management Logic Management Consulting
06-2008
Retail Sales Executive
etisalat Egypt
03.2007 - 11.2009
Certificate in Customer Relationship Management Concepts, New Horizon
09-2006
Reseller Senior Account Manager
TE Data "we"
04.2005 - 02.2007
BBA - Management Information Systems
AAST Arab Academy For Science And Technology
06.1999 - 03.2005
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