Amr Abdul Fattah Ahmed
El Sheekh Zayed
Summary
Dynamic, self-motivated with more nineteen (19) years of experience in IT Technicality, Managment, customer service and social media management. Worked for multinational environment in UAE, Egypt and Bahrain.
Overview
23
23
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Manager
ADSERO – Ragy Soliman & Partners Law
04.2021 - Current
- Provide general IT support for stuff members for more than 100 user .
- Administrate All systems in the firm “ HR , Legal timing , SharePoint ,………”
- Support and maintain incumbent technology systems and services
- Develop maintenance and update plans
- Identify design, implementation, and operational problems of technology systems; develop solutions to improve the operations, reliability, and integrity of systems
- Preparing and monitor IT strategy plans and be sure its corresponding with the Firm strategy .
- Revolutionized IT processes by introducing cutting-edge automation tools and cloud-based solutions, leading to a remarkable 30% reduction in manual workload and a considerable boost in overall efficiency.
- Administrate Microsoft Office 365.
- Administrate SharePoint and OneDrive .
- Create and develop Automation process through Power Automate and Automation tools .
- Administrate LegalSense for Time management .
- Create and setup IT policies and plan strategies for IT
- Develop activity plans, time and resource estimates and cost benefit analyses for planned activities
- Handling and managing all IT Activates and Troubleshooting “Windows, Macs
- Mobile, Printers,Cameras, IP Phones , Network and Office 36 )
- Handling and managing all IT Activates and Troubleshooting “Microsoft Teams , Sharepoint , Microsoft 365 generally )
- Communicate with and maintain effective external relationships with vendors for IT requests .
Freelancer IT Specialist
Freelancer
01.2019 - 04.2021
- Provide general IT support for some accounts
- Handling and managing all IT Activates and Troubleshooting “Windows, Macs
- Mobile, Printers)
- Handling and managing all IT Activates and Troubleshooting “Microsoft Teams , Sharepoint , Microsoft 365 generally )
- Social Media management for some clients .
- Designed and implemented new features and enhancements to improve existing applications.
- Collaborated with clients to define project requirements and deliverables.
- Developed and maintained user documentation to establish product understanding.
- Developed effective improvement plans in alignment with goals and specifications.
IT Administrator
Abedous Group
Ajman
01.2018 - 01.2019
- Maintain and provide full support for IT operations for Hardware and Software
- Provide general administrative and clerical support .
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Worked well in a team setting, providing support and guidance.
- Maintain electronic copy filing system and archiving .
- Mange online activity with governmental organizations and apply the applications
- Social Media chanells management .
Business manager and social media specialist
Just I for computer services
Cairo
04.2017 - 04.2018
- Leading the team to increase the growth of the company and achieves its goals
- Working with the technician team to resolve the complicated IT issues for software and hardware Specially for Apple products
- Develop, implement and manage our social media strategy
- Manage and oversee social media content and Measure the success of every social media campaigns
- Prospect for potential clients and convert them into increased business opportunities
- Targeting customer satisfactions and loyalty and present new concept and quality of services to improve existing relationships.
Business manager, social media specialist
iKnow for computer services
Cairo
04.2014 - 04.2017
- Leading the team to increase the growth of the company and achieves its goals
- Working with the technician team to resolve the complicated IT issues for software and hardware .
- Prospect for potential clients and convert them into increased business opportunities
- Targeting customer satisfactions and loyalty and present new concept and quality of services to improve existing relationships
- Engage internal and external contacts and Forecast sales objectives and ensure they are fulfilled by the business development team.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Information and Technology Manager
Taya IT
Dubai
03.2013 - 04.2014
- Discuss, capture and define customer requirements .
- To work with the Sales team to exploit the commercial opportunities for the range of products
- Recruited and trained IT team members.
- Responsible for Pre –sales project management from requirement capture and design to implementation handover
- Developed technical requirement documentation for new software products.
- Handling and managing Apple Technician Team
- Improved systems with addition of new features and infrastructure.
- Working closely with members of the Delivery, Support and Success management team to ensure infrastructure be delivered on time, to specification and within budget.
- Provided leadership and support for IT department.
Apple Maintenance manager
iKnow Computer Services
Cairo
12.2009 - 03.2013
- Leading Apple Technician Team to improve satisfaction for all Apple users through exceed customers’ expectations by offering proper diagnosis, reliable repairs, and fast turnaround
- Preparing Apple qualified Team to serve the Apple Users
- Ensures that maintenance technicians are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost-effective manner.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised employee performance, preventive maintenance, and safety.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
Apple Technician manager
Apple Line Co
Cairo
07.2005 - 12.2009
- Leading Apple Technician Team to improve satisfaction for all Apple users through: - Troubleshooting Macs, iPhones, iPads and iPods - Helping Customers to achieve best performance for their devices
- Prepares reports, analyzes data, and makes recommendations for improving operations and solving maintenance-related problems
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Maintain and diagnose iPhones for Mobinil “Mobile carrier in Egypt “ and determine the right action to solve the issues.
- Multi-tasked systems while providing service and resolving customer issues, questions, comments or concerns.
- Managed call flow to respond to technical support needs of customers.
- Installed and configured operating systems and applications.
Apple Technician
Imachines - Manamah
05.2004 - 05.2005
- Troubleshooting all Apple products
- Troubleshoot Software issue for all Mac OS “ 8.0, 8,6, 9.2
- OS X “
- Troubleshoot Adobe – Nasher Sahafy – Quark Express –iLife….
- Troubleshoot almost of all the applications that support Mac
- Handle Customers specially “ Printing house, newspapers, advertising agents and end users
- Replacing defective parts in all Apple Products.
Apple Technician
Apple Line Co
Cairo
01.2001 - 05.2004
- Troubleshooting all Apple products
- Troubleshoot Software issue for all Mac OS “ 8.0, 8,6, 9.2
- OS X “
- Troubleshoot Adobe – Nasher Sahafy – Quark Express –iLife …..“
- Troubleshoot almost of all the applications that support Mac
- Handle Customers specially “ Printing house, newspapers, advertising agents and end users
- Replacing defective parts in all Apple Products
- Regards,
- Amr Abdul Fattah Ahmed
- Amr’s Resume 011144881571 Egypt Page 4
Education
Bachelor - Accounting And Business Management
Banhaa University
Egypt 09.2004 - 1 2008
Skills
Diagnosing and solving IT hardware and software faults for Windowsundefined
Certification
Apple Certified Mac Technician (ACMT)
Timeline
IT Manager
ADSERO – Ragy Soliman & Partners Law
04.2021 - Current
Freelancer IT Specialist
Freelancer
01.2019 - 04.2021
IT Administrator
Abedous Group
01.2018 - 01.2019
Business manager and social media specialist
Just I for computer services
04.2017 - 04.2018
Business manager, social media specialist
iKnow for computer services
04.2014 - 04.2017
Information and Technology Manager
Taya IT
03.2013 - 04.2014
Apple Maintenance manager
iKnow Computer Services
12.2009 - 03.2013
Apple Technician manager
Apple Line Co
07.2005 - 12.2009
Bachelor - Accounting And Business Management
Banhaa University
09.2004 - 1 2008
Apple Technician
Imachines - Manamah
05.2004 - 05.2005
Apple Technician
Apple Line Co
01.2001 - 05.2004
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