Amr Ahmed Mohamed
Cairo,Egypt
Summary
Skilled Data Entry Operator with ( 8 ) years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency. Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
Secretary
Wadi El Neel Hospital
04.2014 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Call Center Agent
Hyper One
06.2010 - 07.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Responded to customer calls and emails to answer questions about products and services
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Bachelor Of Information System -
Modern Academy In Maadi
Maadi10.2009
Skills
- Typing
- Organized
- Fast Data Entry
- Computer
- Internet
- Work Under Pressure
- Team Work
- Leading
- Work Hard
- Performance improvement
- Mail handling
- Data collection and reporting
- Error detection
Timeline
Secretary
Wadi El Neel Hospital
04.2014 - Current
Call Center Agent
Hyper One
06.2010 - 07.2013
Bachelor Of Information System -
Modern Academy In Maadi
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