Amr Mohamed Mahmoud
Human Resources Specialist
Cairo,Abbassiya
Summary
I am a passionate person always trying to enhance my skills and working on my personality Have always believed that humans are the greatest resource of power and energy. So passionate about Human Resources Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
benefit Specialist
National Cement Company
01.2019 - Current
- Respond for medical insurance contract from the beginning.
- Issuing ID for the employees.
- Solve problems that face employees with the medical service.
- Dealing with companies to get the best offer for the benefits of employees.
- Follow up with both company and employee to be sure that he get the service 2017-8 - 2017-10 Call Center agent Vodafone 888.
- Handling inbound calls.
- Solve problems and helping customers.
- Follow up with the customers.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Call Center Representative
WASLA Outsoucring company
08.2017 - 10.2017
- Resolved customer complaints and addressed emergency requests and needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Bachelor - Accounting
Ain Shams
09.2013 - 01.2018
Skills
Benefits administration
undefinedAccomplishments
- 70 HRCI Credit Hours 2018 – 08 "Soft Skills Session in SBA Course about business and HR.how to write a resume.
- 2014 - 08 2014 - 09 - Ara African International Bank ( AAIB ) Training in customer service.
Certification
Human Resources Diploma /Egycham
Timeline
HR governance and ISO standard /Egycham
02-2021
Human Resources Diploma /Egycham
02-2020
benefit Specialist
National Cement Company
01.2019 - Current
Call Center Representative
WASLA Outsoucring company
08.2017 - 10.2017
Trainig at Ara African International Bank ( AAIB )
09-2014
Bachelor - Accounting
Ain Shams
09.2013 - 01.2018
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