Amr Mohamed Sadeq

• Provided excellent customer service to resolve customer complaints in a timely manner Therefore I was nominated by the directors to receive and handling the escalation calls.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs, Therefore I was nominated by the directors to support the other departments with their tasks.
• Developed strong relationships with customers by providing personalized assistance and support.

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• Monitored staff performance and provided feedback for improvement, so i was acting as branch manager in the last few months.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.

• Maintained accurate records of all transportation activities including costs, routes, transit times.
• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
• Developed and maintained relationships with third-party vendors, carriers, and freight forwarders.

• Reviewed shipment documentation prior to loading products onto trucks for delivery.
• Managed daily operations of receiving, storing, shipping, and distributing shipments.
• Resolved issues related to staffing shortages or incorrect orders quickly and efficiently.

• Maintained records of damaged goods, backorders and applicable regulatory reporting.
• Managed movement, sorting and loading of supplies to keep deliveries on schedule.
• Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.