Amr Mohammed Shalaby
Ismailia,Egypt
Summary
My name is Amr, I am 26 years old. I have wide experience working with clients and customers, high problem solving skills. While working with native speakers from different countries I got an opportunity to improve my English skills.
I have some previous experience providing online services like translating articles, data entry. In addition, I had my own online shop where I got a chance to extend my experience with communication with clients, providing them needed services and answering all their requests to keep them satisfied. I consider myself as a good customer service employee, as I know how to work with clients both in chat and on the phone.
I am sure will be a good performer or a good fit to any team. I am eager, passionate and hard-working employee who is not afraid of difficult tasks an challenges.
Customer Success Specialist with considerable knowledge in areas such as client relationship management, product onboarding, and customer retention strategies. Skilled at identifying customer needs and providing effective solutions to enhance satisfaction and loyalty. Demonstrated ability to contribute positively to team dynamics while managing multiple priorities to meet deadlines. Notable impact includes improved customer experience and increased overall business growth in all roles held.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
Fair Mart
Singapore , Singapore
05.2022 - 01.2026
- Collaborated with product teams to improve features based on customer feedback.
- Managed customer inquiries across phone, email, and chat, ensuring prompt resolution.
- Developed training resources for new team members to streamline onboarding process.
Tourist Animator
Jolle Ville Golf & Resort (SharmVita Company)
Shard-El-Sheikh
05.2021 - 03.2022
- Developed meaningful relationships with tourists, inspiring confidence and fostering customer loyalty.
- Managed customer queries and catered to individual needs and requests of tourists to deliver outstanding customer service.
- Implemented changes based on constructive feedback, enhancing customer experience and supporting professional development.
- Informed guests of new promotional offers and services, enhancing their overall experience during their stay.
- Developed excellent working relationships with the team and assisted other departments.
Tourist Animator
Il Mercato Hotel (SharmVita Animation Company)
Sharm-El-Sheikh
07.2019 - 07.2020
- Coordinated rehearsals and executed scheduled activities to enhance guest engagement while meeting strict deadlines.
- Informed guests of new promotional offers and services to promote participation and satisfaction.
Tourist Animator
Jaz Belvedere Hotel (SharmVita Animation Company)
Sharm-El-Sheikh
07.2018 - 07.2019
- Informed guests about promotional offers and services to enhance their experience.
- Cultivated strong relationships with team members and collaborated with other departments to ensure smooth operations.
Education
Bachelor's Degree - Tourism and Hotels
EGOTH University
IsmailiaSkills
- Customer service
- Collaborative teamwork
- Problem Solving
- Communicative
- Creativity
- Negotiation
- Microsoft Office
- Database
- Data management
- Data entry
- Excel
- Teamwork
- Customer relationship management
- Product feedback analysis
- Data interpretation
- Problem solving
- Team collaboration
- Feedback collection
- Quality control
- Typing proficiency
- Data collection
- Customer relations
- POS systems expert
Education
El Sedeeq Language School
Hobbies
- Sports
- Football
- Horse riding
- Spending time with my friends
Languages
- Arabic
- English
- Russian
Languages
English
Advanced
C1
Arabic
Proficient
C2
Russian
Elementary
A2
Timeline
Customer Success Specialist
Fair Mart
05.2022 - 01.2026
Tourist Animator
Jolle Ville Golf & Resort (SharmVita Company)
05.2021 - 03.2022
Tourist Animator
Il Mercato Hotel (SharmVita Animation Company)
07.2019 - 07.2020
Tourist Animator
Jaz Belvedere Hotel (SharmVita Animation Company)
07.2018 - 07.2019
Bachelor's Degree - Tourism and Hotels
EGOTH University