Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline

Amro Hassan

Alexandria,Egypt

Summary

A dedicated and versatile educator with a strong background in classroom management, student engagement, and instructional design. Possess 1 year of teaching experience at Gems Academy and 6 months of call center experience, with excellent communication, technical, and problem-solving skills. Seeking to leverage teaching skills and adaptability to contribute to a positive and interactive learning environment.

Overview

1
1
year of professional experience

Work History

Teacher

Gems Academy
08.2023 - 06.2024
  • Developed and implemented comprehensive lesson plans, managing classrooms of up to 15 students across various age groups.
  • Promoted an interactive and inclusive learning environment, encouraging students to develop essential skills.
  • Utilized various teaching methodologies to accommodate different learning styles, fostering academic growth and engagement.
  • Fostered strong relationships with students, parents, and colleagues to create a positive and supportive educational setting.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.

Call Service Representative

Sutherland Global
11.2023 - 05.2024
  • Handled a high volume of customer calls in a fast-paced environment, providing excellent customer service and maintaining professionalism.
  • Resolved customer inquiries and complaints efficiently, consistently meeting or exceeding performance metrics.
  • Collaborated with various departments to escalate and follow up on customer issues, ensuring timely resolution and satisfaction.

Education

Diploma in Full Stack Web Development -

Lighthouse Labs, Ottawa
05.2022

Bachelor of Science -

University of Ottawa, Ottawa
05.2018

Skills

  • Teaching & Classroom Control: Effective lesson planning, classroom management, Student Engagement, differentiated instruction
  • Technical Skills: Proficient in Microsoft Office, Google Classroom, and educational software
  • Communication: Strong verbal and written communication, conflict resolution, and collaboration skills
  • Customer Service: Patience, empathy, multitasking, and problem-solving

Languages

English
Arabic

Personal Information

Nationality: Canadian

References

Available upon request

Timeline

Call Service Representative - Sutherland Global
11.2023 - 05.2024
Teacher - Gems Academy
08.2023 - 06.2024
Lighthouse Labs - Diploma in Full Stack Web Development,
University of Ottawa - Bachelor of Science,

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Amro Hassan