Amro Hassan
Alexandria,Egypt
Summary
A dedicated and versatile educator with a strong background in classroom management, student engagement, and instructional design. Possess 1 year of teaching experience at Gems Academy and 6 months of call center experience, with excellent communication, technical, and problem-solving skills. Seeking to leverage teaching skills and adaptability to contribute to a positive and interactive learning environment.
Overview
1
1
year of professional experience
Work History
Teacher
Gems Academy
2023.08 - 2024.06
- Developed and implemented comprehensive lesson plans, managing classrooms of up to 15 students across various age groups.
- Promoted an interactive and inclusive learning environment, encouraging students to develop essential skills.
- Utilized various teaching methodologies to accommodate different learning styles, fostering academic growth and engagement.
- Fostered strong relationships with students, parents, and colleagues to create a positive and supportive educational setting.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Call Service Representative
Sutherland Global
2023.11 - 2024.05
- Handled a high volume of customer calls in a fast-paced environment, providing excellent customer service and maintaining professionalism.
- Resolved customer inquiries and complaints efficiently, consistently meeting or exceeding performance metrics.
- Collaborated with various departments to escalate and follow up on customer issues, ensuring timely resolution and satisfaction.
Education
Diploma in Full Stack Web Development -
05.2022
Bachelor of Science -
05.2018
Skills
- Teaching & Classroom Control: Effective lesson planning, classroom management, Student Engagement, differentiated instruction.
- Technical Skills: Proficient in Microsoft Office, Google Classroom, and educational software.
- Communication: Strong verbal and written communication, conflict resolution, and collaboration skills.
- Customer Service: Patience, empathy, multitasking, and problem-solving.
Languages
English
Arabic
Personal Information
Nationality: Canadian
References
Available upon request
Timeline
Call Service Representative - Sutherland Global
2023.11 - 2024.05
Teacher - Gems Academy
2023.08 - 2024.06
Lighthouse Labs - Diploma in Full Stack Web Development,
University of Ottawa - Bachelor of Science,
Similar Profiles
Bhargav N. CBhargav N. C
Mathematics Lecturer at GEMS AcademyMathematics Lecturer at GEMS Academy
Karen ColavitoKaren Colavito
Executive Director at Precious Gems AcademyExecutive Director at Precious Gems Academy
Cecilia SchroederCecilia Schroeder
Assistant Teacher at Precious Gems AcademyAssistant Teacher at Precious Gems Academy