Amro Mosallam
Senior Quality Assurance Team Leader
Port Said
Summary
Accomplished Senior Quality Assurance Team Leader at PBS. Expert in Microsoft Office and adept at training and mentoring. My approach combines meticulous attention to detail with a keen ability to foster professional growth among team members. Space phanatic and a decent home chef.
Overview
5
5
years of professional experience
Work History
Senior Quality Assurance Team Leader
PBS
02.2024 - Current
- Achieved departmental objectives by setting clear performance metrics and regularly reviewing progress against targets.
- Conducted root cause analysis for process failures, leading to the development of effective preventive measures.
- Managed and archived quality documentation, and participated in quality audits.
- Followed quality standards and procedures to minimize errors and maximize client satisfaction.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Quality Assurance Team Leader
PBS
04.2021 - 02.2024
- Created requirements for milestones and monitored completion of tasks for QA team.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Updated training database to help resolve common issues.
- Mentored junior QA analysts, improving their technical skills and overall productivity within the team.
Quality Assurance Specialist
PBS
06.2020 - 04.2021
- Audited leads to ensure precise following of guidelines, according to each client's needs.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans, working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fostered a culture of continuous improvement, organizing training sessions on the latest quality assurance best practices.
- Reported problems and concerns to management.
- Implemented corrective actions to address discrepancies found during audits, resulting in improved overall performance.
Telemarketing Agent
PBS
07.2019 - 06.2020
- Collaborated with team members to achieve collective goals and develop strategies for success.
- Consistently met and exceeded monthly targets through persuasive communication skills.
- Managed time proficiently, balancing a high volume of calls with other tasks as necessary.
- Boosted overall productivity by sharing best practices and offering support to colleagues when needed.
- Overcame objections from hesitant prospects through active listening skills and tailored responses based on individual needs, using friendly, persuasive strategies.
- Generated leads for potential sales opportunities using cold-calling techniques.
Education
Bachelor of Science - Pharmacy
MIU
Cairo, Egypt 04.2001 -
Skills
Training and mentoring
Microsoft Office knowledge
Computer Skills
Multitasking
Time Management
Active Listening
Voiceover Performance
Languages
Arabic
Native language
English
Advanced
C1
Japanese
Beginner
A1
Interests
Space
Music
Art
Hobbies
Some of my favorite hobbies include: cooking, voice acting, playing the violin, cosplaying, painting, swimming.
Timeline
Senior Quality Assurance Team Leader
PBS
02.2024 - Current
Quality Assurance Team Leader
PBS
04.2021 - 02.2024
Quality Assurance Specialist
PBS
06.2020 - 04.2021
Telemarketing Agent
PBS
07.2019 - 06.2020
Bachelor of Science - Pharmacy
MIU
04.2001 -
Similar Profiles
Michael KimMichael Kim
Broadcast Producer and Editor at PBSBroadcast Producer and Editor at PBS
Quillan WilsonQuillan Wilson
Student Worker at PBSStudent Worker at PBS
Ana ToribioAna Toribio
Concierge at PBSConcierge at PBS