Computer science
AMR SAFWAT AHMED
Community Management And Social Media Moderator
Cairo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Digital Marketing Specialist / Social Media Specialist
Vodafone Egypt
Cairo
09.2018 - Current
- Manage and moderate social media profiles and presence, including Facebook, Twitter, Instagram, Google Plus, and YouTube
- Ensure customer satisfaction, respond to complaints, questions and comments left on company's social media pages
- Handling Web Chat service from Ana Vodafone App or Vodafone website
- Publishing social media posts on different social media channels
- Analyze social media sentiments towards business
- LinkedIn courses Emotional intelligence, problem solving and Developing resilience
Senior Premium Representative
Vodafone Egypt
Cairo
07.2012 - 09.2018
- Act as front line interface with customers of Vodafone premium segmented customers
- The main purpose is to facilitate and provide a Vodafone global customer service standard
- Accuracy in handling all assigned tasks
- Managing the floor productivity monthly
- Handling the leave task with a proper way to maintain the service level
- Responsible for the online shop requests, delivering and complaints
Complaint and Retention Team
Vodafone Egypt
Cairo
04.2011 - 07.2012
- Handling all complaints from customer service and escalations then finding inputs and guidelines to minimize the complaints from customers
High Value Advisor
Vodafone Egypt
Cairo
07.2010 - 04.2011
- Handling high value customers Develop and help new comers Manage the department service level
Education
Bachelor of Accountancy - Accounting And Business Management
Cairo University
Cairo, Egypt 04.2004 - 2008.04
FGF -
Basic Business Skills Acquisition (BBSA)
Cairo, Egypt 09.2009 - 2010.01
Skills
MS Word and MS Excel, MS Power point
undefinedCertification
Emotional intelligence
Interests
Reading
Working in team work
Timeline
Developing resilience and grit
04-2023
Emotional intelligence
03-2023
Problem solving
03-2023
Digital Marketing Specialist / Social Media Specialist
Vodafone Egypt
09.2018 - Current
Senior Premium Representative
Vodafone Egypt
07.2012 - 09.2018
Complaint and Retention Team
Vodafone Egypt
04.2011 - 07.2012
High Value Advisor
Vodafone Egypt
07.2010 - 04.2011
FGF -
Basic Business Skills Acquisition (BBSA)
09.2009 - 2010.01
Bachelor of Accountancy - Accounting And Business Management
Cairo University
04.2004 - 2008.04
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