Computer science
AMR SAFWAT AHMED
Community Management And Social Media Moderator
Cairo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Digital Marketing Specialist / Social Media Specialist
Vodafone Egypt
Cairo
09.2018 - Current
- Manage and moderate social media profiles and presence, including Facebook, Twitter, Instagram, Google Plus, and YouTube
- Ensure customer satisfaction, respond to complaints, questions and comments left on company's social media pages
- Handling Web Chat service from Ana Vodafone App or Vodafone website
- Publishing social media posts on different social media channels
- Analyze social media sentiments towards business
- LinkedIn courses Emotional intelligence, problem solving and Developing resilience
Senior Premium Representative
Vodafone Egypt
Cairo
07.2012 - 09.2018
- Act as front line interface with customers of Vodafone premium segmented customers
- The main purpose is to facilitate and provide a Vodafone global customer service standard
- Accuracy in handling all assigned tasks
- Managing the floor productivity monthly
- Handling the leave task with a proper way to maintain the service level
- Responsible for the online shop requests, delivering and complaints
Complaint and Retention Team
Vodafone Egypt
Cairo
04.2011 - 07.2012
- Handling all complaints from customer service and escalations then finding inputs and guidelines to minimize the complaints from customers
High Value Advisor
Vodafone Egypt
Cairo
07.2010 - 04.2011
- Handling high value customers Develop and help new comers Manage the department service level
Education
Bachelor of Accountancy - Accounting And Business Management
Cairo University
Cairo, Egypt 04.2004 - 04.2008
FGF -
Basic Business Skills Acquisition (BBSA)
Cairo, Egypt 09.2009 - 01.2010
Skills
MS Word and MS Excel, MS Power point
Presentation skills and Internet
Good command of both written and spoken English
Certification
Emotional intelligence
Interests
Reading
Working in team work
Timeline
Developing resilience and grit
04-2023
Emotional intelligence
03-2023
Problem solving
03-2023
Digital Marketing Specialist / Social Media Specialist
Vodafone Egypt
09.2018 - Current
Senior Premium Representative
Vodafone Egypt
07.2012 - 09.2018
Complaint and Retention Team
Vodafone Egypt
04.2011 - 07.2012
High Value Advisor
Vodafone Egypt
07.2010 - 04.2011
FGF -
Basic Business Skills Acquisition (BBSA)
09.2009 - 01.2010
Bachelor of Accountancy - Accounting And Business Management
Cairo University
04.2004 - 04.2008