Andrew Awad
Alexandria,ALX
Summary
Accomplished Relationship Manager specializing in wealth banking and client relationship management. Manages a portfolio of 1,000 affluent clients, delivering tailored financial solutions and achieving business targets. Expertise in business development, cross-selling, and team leadership, with a history of leading customer service teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wealth Manager
National Bank of Egypt
Alexandria
02.2023 - Current
- Manage and grow a portfolio of approximately 1,000 Wealth clients.
- Consistently achieve 100%+ of quarterly business targets through consultative selling.
- Deliver tailored solutions across deposits, investments, personal loans, credit cards, bancassurance, and wealth products.
- Build trusted long-term client relationships, driving retention and portfolio growth.
- Collaborate with internal stakeholders to deliver exceptional client experiences.
- Identify business opportunities through proactive relationship management and financial advisory.
Personal Banker
National Bank of Egypt
Alexandria
03.2021 - 01.2023
- Assessed customer needs and matched with suitable banking products, enhancing customer loyalty.
- Facilitated business growth by cross-selling banking products and building strong customer relationships.
- Delivered day-to-day banking services and financial guidance.
- Maintained high customer satisfaction ratings while adhering to regulatory compliance standards.
Team Manager
Vodafone International Services (UK)
Alexandria
10.2018 - 02.2021
- Led, coached, and developed a team of more than 15 customer advisors.
- Monitored KPIs and implemented coaching plans, resulting in enhanced team performance.
- Managed escalations and ensured high customer satisfaction.
- Supported onboarding and mentoring initiatives, contributing to team development and retention.
- Collaborated with cross-functional teams to streamline operations and elevate customer experience.
International Account Advisor
Vodafone International Services (UK)
Alexandria
01.2017 - 10.2018
- Provided exceptional support to Vodafone UK customers, enhancing overall customer experience.
- Surpassed customer satisfaction and quality KPIs, contributing to team success.
- Addressed complex customer issues effectively, ensuring high service standards were upheld.
Education
Bachelor degree -
Faculty Of Commerce English Section
Alexandria06-2016
Skills
- Business Development
- Relationship Management
- Wealth Management
- Consultative Selling
- Negotiation
- Account Management
- Client Relationship Management
- Stakeholder Management
- Cross-selling
- Portfolio Management
- Team Leadership
- Coaching
- Customer Experience
- Financial Planning
Certification
- Principles of Banking- Egyptian Banking Institute
- Retail Relationship Management-Accelero
- Communicate to Influence
- Decision-Making in High-Stress Situations
LANGUAGES
Arabic- Native, English- Professional
Timeline
Wealth Manager
National Bank of Egypt
02.2023 - Current
Personal Banker
National Bank of Egypt
03.2021 - 01.2023
Team Manager
Vodafone International Services (UK)
10.2018 - 02.2021
International Account Advisor
Vodafone International Services (UK)
01.2017 - 10.2018
Bachelor degree -
Faculty Of Commerce English Section