Summary
Overview
Work history
Education
Skills
LANGUAGE SKILLS
References
Projects
Training
COURSES
COMPUTER SKILLS
Timeline
Generic

Andrew Emad Samir

Nasr City,Egypt

Summary

A seasoned professional with extensive product knowledge and technical appreciation of product development, complemented by a strong understanding of market trends. Possesses a robust network of industry contacts in senior and influential positions, alongside advanced computer skills and a keen business and commercial sense. Demonstrates exceptional project management capabilities, problem-solving skills, and the ability to understand client needs for effective business development. Skilled in researching market potential, developing sales strategies, and resolving client issues to foster confidence in the company. Adept at working with multi-functional teams, building long-term relationships within client organisations, and enhancing staff capability to adapt to evolving market demands. Exhibits advanced analytical skills, strong organisational abilities, and is recognised as a team player committed to achieving strategic objectives.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Business Development and customer relationships executive

Leeds Total Facility Management (TFM)
03.2025 - Current
  • Focuses on lead generation and qualifying prospects.
  • Prospecting via email, phone calls, or social media.
  • Conducting initial outreach to potential clients.
  • Maintaining CRM databases and tracking leads.
  • Developing and executing business strategies to increase revenue.
  • Identifying new market opportunities and partnerships.
  • Negotiating contracts and closing deals.
  • Maintaining relationships with key clients and partners.
  • Analyzing market trends and competitor strategies.
  • Developing pricing strategies for services or products.
  • Frontline position focused on assisting customers, answering inquiries, and resolving issues.
  • Resolving complaints or issues promptly and effectively.
  • Building and maintaining strong client relationships.
  • Managing contracts, renewals, and billing.
  • Understanding client needs and delivering tailored solutions.
  • Maintaining regular communication with clients to ensure satisfaction.
  • Addressing concerns or issues quickly and efficiently.
  • Leading efforts to renew contracts or secure additional business.
  • Maintain contract profitability during all the contract duration.
  • Identifying at-risk customers and developing retention strategies.
  • Managing and monitoring key account manager performance.
  • Develop and identify solutions for key account managers to enhance and motivate their performance.
  • Preparing CRM reports.
  • Identifying and preparing quarter and annuals pipelines.
  • Identifying contractual clauses challenges and excellent negotiating regarding risky clauses.

Key Account Manager

Contract Facilities Management (CFM)
02.2022 - 02.2025
  • The ideal candidate is a passionate. Responsible for managing and maintaining the company's customer base, to ensure quality services and delivered continuously and at the required and agreed service level to customers also to utilize every opportunity to expand the width and depth of our services to all our clients.
  • Responsibilities:
  • Operate as the lead point of contact for all matters specific to the assigned clients.
  • Coordinate with the cost control and all involved internal stakeholders in costing the renewals of current projects.
  • Responsible for the timely renewals of assigned contracts.
  • Responsible of costing and coordinating task orders.
  • Identify opportunities to increase farming of the existing services.
  • Do research and highlight the potential services to be provided.
  • Identify potential threats for projects.
  • Responsible for awareness provision of CFM services and offerings to current clients.
  • Present an annual ( breakdown monthly ) customer management plan and action plan for each client to the direct manager and commercial director.
  • Present weekly follow-up reports to the direct manager and commercial director.
  • Responsible for coordinating with the satisfaction's personal, operations and other internal stakeholders to increase the client satisfaction rates and resolving client complains through his/her direct client relations or indirectly through liaising and following up with the operations team.
  • Monitor the profitability of the assigned contracts and task orders also the deduction rates and take the appropriate actions.
  • Arrange meetings with the related people for important announcements, personal changes or presentations.
  • Being an ambassador of CFM to the clients, it is required to maintain the utmost professional business conduct, demonstrated through understanding the client needs and rendering the required services and most of all being an IFM solution provider.
  • Maintain the highest levels of punctuality (meetings, calls, commercial delivery,..), personal presentation style/skills and ongoing client communications (oral and written).
  • Aim towards increasing customer loyalty and proactively suggest approaches to best reaching that.
  • Being attentive to each client needs and accordingly customize the proper solution.
  • Manage the clients' expectations, in coordination with the project leader/operations manager.
  • Develop internal relationships between departments related to the assigned projects.
  • Coordinate the work with all departments that deal directly or indirectly with the clients.
  • Work to resolve all problems raised during the service delivery process, and assist escalations as needed.
  • Provide presentations on expansion of scope of services to the client.
  • Receive RFP (request for proposal) from the current client and prepare the needed documents in coordination with the tendering department and all related internal departments to reach a profitable offer.
  • Attend tendering meetings, practices and bids,..
  • Coordinate internally with the operations and finance teams regarding past dues and follow-up accordingly with the clients to maintain the required CFM collection's level.
  • Being aligned with the operations department ti selectively follow up on their client's reports and how to utilize this from a commercial prospective.
  • Responsible for updating ERP system with regards the key account management client cycle.
  • Perform other job-related duties as necessary or assigned.

Senior Account Manager

Comtec (S.A.E)
05.2021 - 01.2022
  • Reports to sales Manager.
  • Manage, explore and plan opportunities all around Egypt (Malls, Hotels, Embassies, Governmental entities, Factories & etc.)
  • Handle all internal complains and problems related to customers needs and try to success the lead through a win-win situation.
  • Experience using CRM platforms (Salesforce & Odoo)
  • Prepare and follow all bids and tenders for competence and compliance with Group bid process, prior to submission.
  • Preparing monthly achievement report in order to evaluate the performance with business forecast.
  • Establishment & maintenance of good relationship with high level management or key clients of customer accounts.
  • Assist in new product development, especially with regards to local adaptations.
  • Follow-up the technical submittals response to tender enquiries and ensure they are timely, appropriate and within our ability and current capacity.
  • Follow-up logistics and ensure that products are delivered on time & installed successfully.
  • Share contract progress & following up meetings and ensure that all departments are aware of their responsibilities and deadlines.
  • Research, prepare and provide information for the sales plan to meet the business objectives and ensure that we are leading among all competitors, each customer separately.
  • Research and monitor changes in the market situation and the factors that will influence future changes in demand, or create new opportunities.
  • Being fully aware of competitors and their products & price range.
  • Arrangement and taking the lead of presentations and client's meetings.
  • Provide management Information system for decision makers.
  • Prepare quarterly sales plan and present the achievement to the commercial head.
  • Follow up with project control all supply invoices.
  • Ability to present Comtec products among all entities.

Sales Account Engineer, promoted to Senior Sales Engineer on 2020

AlanDick & Co. (North Africa) S.A.E
05.2017 - 05.2021
  • Reports to sales Manager.
  • Manage, explore and plan opportunities in Egypt (Vodafone, Orange, WE & Petroleum sector)
  • Handle all team's complains and problems and try to create a friendly atmosphere among the team members.
  • Experience using CRM platforms (Salesforce.com)
  • Prepare and follow all bids and tenders for competence and compliance with group bid process, prior to submission.
  • Preparing monthly achievement report in order to evaluate the performance with business forecast.
  • Establishment & maintenance of good relationship with high level management or key clients of customer accounts.
  • Assist in new product development, especially with regards to local adaptations.
  • Follow-up the design response to tender enquiries and ensure they are timely, appropriate and within our ability and current capacity.
  • Follow-up production and ensure structures are produced on time and to budget.
  • Share contract progress meetings and ensure all departments are aware of their responsibilities and deadlines.
  • Research, prepare and provide information for the annual sales plan to meet the business objectives, each customer separately.
  • Research and monitor changes in the market situation and factors that will influence future changes in demand, or create new opportunities.
  • Being fully aware of competitors and their products.
  • Arrangement and taking the lead of presentations and client's meetings.
  • Provide Management Information System for decision makers.
  • Prepare quarterly sales plan and present the achievement to the commercial head.
  • Follow up with project control all supply invoices.
  • Ability to present ADC structures among all companies.

Sales Engineer

Universal Trade Company (the authorized distributor of SULZER ABS pumps)
01.2015 - 05.2017
  • Report to sales Manager.
  • Solving alarms occurred within & after working in any site.
  • Controlling the operation & maintenance cycle required within & after implementation.
  • Develop project presentations.
  • Follow up all steps in project and keep tracking till end.
  • Provide management information system for decision makers.
  • Responsible to clear and solve all snags.
  • Responsible to meet all governmental specification.
  • Preparing a technical & financial offer for customers.
  • Prepare quarterly sales plan and present the achievement to the commercial head.
  • Handle different deals among people with different background.

Education

High School -

Sahara International Language School

Civil Department

Faculty of Engineering, Helwan University
01.2009 - 01.2014

Skills

    Knowledge

  • Product knowledge and technical appreciation of product development
  • Appreciation of market trends
  • Have a network of contacts around the industry in senior and influential positions
  • Advanced computer skills
  • Strong business and commercial sense
  • Strong project management skills

    • Problem Solving Capability

  • Understanding client's needs and business development
  • Research and evaluation of potential for sales and changes in the market
  • Developing sales strategies and plans to meet realistic objectives
  • Resolving issues with clients to develop their confidence in the company

    • Personal Attributes

  • Working with multi-functional teams
  • Ability to build long term relationships at multiple levels in client organizations
  • Developing staff capability and potential to change with the demands of the products and markets
  • Advanced analytical and research skills
  • Strong organizational skills
  • Team player

LANGUAGE SKILLS

English Excellent (reading, writing, conversations)
French Good (reading, writing)
German B1 level
German B1 level

References

  • References furnished up on request

Projects

Strengthening of reinforced concrete slabs externally anchored with carbon fibre reinforced polymer (CFRP) Graduation project: properties of material.

Training

  • Company: Halliburton Petroleum Services
  • Period: One month
  • Position: Trainee

COURSES

  • Autocade, Matlab, Primavera (project management) & Sales force workshop (SPIN).
  • PRMG at the AUC (done with 030 (project budgeting & financial control), done with 025 (introduction for project management international standards & undergoing with 020 (management of project resources))

COMPUTER SKILLS

  • Microsoft Windows
  • Microsoft Office
  • Computer Hardware
  • Network Administrators
  • Sales Force
  • Infor
  • Odoo

Timeline

Business Development and customer relationships executive

Leeds Total Facility Management (TFM)
03.2025 - Current

Key Account Manager

Contract Facilities Management (CFM)
02.2022 - 02.2025

Senior Account Manager

Comtec (S.A.E)
05.2021 - 01.2022

Sales Account Engineer, promoted to Senior Sales Engineer on 2020

AlanDick & Co. (North Africa) S.A.E
05.2017 - 05.2021

Sales Engineer

Universal Trade Company (the authorized distributor of SULZER ABS pumps)
01.2015 - 05.2017

Civil Department

Faculty of Engineering, Helwan University
01.2009 - 01.2014

High School -

Sahara International Language School

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Andrew Emad Samir