Anthony Porcia
Manila
Summary
Experienced with front desk management, team leadership, and administrative tasks. Utilizes strong interpersonal skills and organizational abilities to enhance workplace efficiency and client satisfaction. Knowledge of training staff and implementing effective office procedures.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Receptionist Supervisor
Metropolis Health Institute
01.2019 - 03.2023
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
- Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
Sales Supervisor
BodyCenter Perfumes
02.2013 - 11.2018
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
Chef De Partie
The NoodleHouse
07.2009 - 01.2013
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Plated meals paying special attention to garnishes and overall presentation.
- Operated all kitchen equipment safely to prevent injuries.
- Prepared items for roasting, sautéing, frying, and baking.
- Sanitized all counters properly to prevent food-borne illness.
- Rotated stock to use items before expiration date.
Store Supervisor
Kudu Restaurants
05.2004 - 03.2009
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
Education
Bachelor of Science - Electrical Engineering
Polytechnic University of The Philippines
Manila 04.2001 -
High School Diploma -
Marikina High School
Marikina 04.2001 -
Skills
Customer service focus
Document management
Task delegation
Meeting coordination
Strong leadership
Scheduling expertise
Team building expertise
Problem-solving
Team management
Multitasking Abilities
Excellent communication
Timeline
Receptionist Supervisor
Metropolis Health Institute
01.2019 - 03.2023
Sales Supervisor
BodyCenter Perfumes
02.2013 - 11.2018
Chef De Partie
The NoodleHouse
07.2009 - 01.2013
Store Supervisor
Kudu Restaurants
05.2004 - 03.2009
Bachelor of Science - Electrical Engineering
Polytechnic University of The Philippines
04.2001 -
High School Diploma -
Marikina High School
04.2001 -
Similar Profiles
Bharat Bhagwan DevmaneBharat Bhagwan Devmane
Senior Accession Officer at Metropolis Health Care LtdSenior Accession Officer at Metropolis Health Care Ltd
DR KIRAN SINGH RajputDR KIRAN SINGH Rajput
Consultant Pathologist/Lab Director at Metropolis Health Care and DiagnosticsConsultant Pathologist/Lab Director at Metropolis Health Care and Diagnostics
Satwik DeshmukhSatwik Deshmukh
Manager at Metropolis Health Care LtdManager at Metropolis Health Care Ltd