GRACE KPORHA
Accra,C
Summary
An Adult Care Support, Child Care Support ,Cleaner with two(2) years of relevant experience. Skilled at designing and following carefully placed individual care plans. Adept at adhering to all Health and Safety compliance regulations and standards. Able to accommodate any unpredictable patient/resident schedules and timelines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Adult Care Support, Child Care Support, Cleaner
Noor Homecare Agency
Cairo
10.2020 - Current
- Provide support to kids and adults by assisting with meals, medications, errands, cleaning, and emotional support.
Customer Service Support Consumer Agent Support
Teleperformance Egypt
Cairo
10.2016 - 08.2017
- Handled technical issues, account activation and deactivation, and assisted with fraud cases.
Front Line Agent Support
Stream Global Convergys
Cairo
02.2015 - 01.2016
- Handled radio activations, sales, technical support, and credit card payments.
Customer Service Representative (CSR)
Vodafone UK VIS
Cairo
01.2014 - 02.2015
- Checked bills, activated SIM cards, and handled sales.
Entrepreneur
- Fashion accessories designing and making, registered personal business.
Education
West African Senior School Education Certificate -
Our Lady of Mercy Senior Secondary School
Business Certification Tsheekreations Ventures Gh
2024 -
Diploma in caregiving (Alison)
Skills
- Care & Social Support
- Basic & Immediate Life Support (BLS & ILS)
- Infection Control
- Food Hygiene
- Safeguard Adults level
- Safeguard Children
- Animal care
- Accident & Incident Investigation
- Excellent Communication
Certification
- Equality Diversity LGBTQ, Florence Academy 2022
- Fluids & Nutrition, Florence Academy 2022
- Safeguarding Adults 1&2, Florence Academy 2022
- Safeguard Adults 1, Florence Academy 2022
- Safeguarding Children, Florence Academy 2022
- Infection & Prevention Control, Florence Academy 2022
- Basic Life Support, Florence Academy 2022
- First Aid, Florence Academy 2022
- Food Hygiene, Florence Academy 2022
- Fire Safety, Florence Academy 2022
- Health & Safety, Florence Academy 2022
- Manual Handling, Florence Academy 2022
- Medication Administration, Florence Academy 2022
- Medications Competency, Florence Academy 2022
- Mental Health Act, Florence Academy 2022
- Information & Governance, Florence Academy 2022
- Acquired Brain Injury (ABI), Florence Academy 2022
- Allergens & Bite Size, Florence Academy 2022
- Anaphylaxis Management, Florence Academy 2022
- Caring For Someone With Epilepsy, Florence Academy 2022
- Catheter Care, Florence Academy 2022
- Continence Management, Florence Academy 2022
- Covid 19, Florence Academy 2022
- Dementia Level 1, Florence Academy 2022
- Diabetes Awareness & Management, Florence Academy 2022
- End of Life Care, Florence Academy 2022
- Lone Worker, Florence Academy 2022
- Working With People Who Self Harm, Florence Academy 2022
- Care Certificate, Florence Academy 2022
- NEWS Tool, Florence Academy 2022
- Understand Your Role, Florence Academy 2022
- Duty of Care, Florence Academy 2022
- Communication Skills, Florence Academy, 2022
- Boundaries, Florence Academy, 2022
- Oral Health And Dysphagia, Florence Academy, 2022
- Stroke Awareness, Florence Academy, 2022
- Vaccine Hesitancy, Florence Academy, 2022
- Mental Health Awareness, Florence Academy, 2022
- Falls And Fracture Prevention, Florence Academy, 2022
- Sepsis, Florence Academy 2022
- Wound Care And Tissue Visibility, Florence Academy 2022
References
- Osama Agad (Team Leader), +201226360200
- Peter Seha (Team Leader), +201011499520
- Engy Abdelwahah (Trainer), +201000608368
- Asmaa Mostafa (Supervisor), +201159211347
- Engy Kamal (Trainer), +20106001169
- Gasser Hassan (Supervisor), +291025055692
- Noor (Owner), +201101104484
Languages
English
First Language
English
Elementary (A2)
A2
Timeline
Adult Care Support, Child Care Support, Cleaner
Noor Homecare Agency
10.2020 - Current
Customer Service Support Consumer Agent Support
Teleperformance Egypt
10.2016 - 08.2017
Front Line Agent Support
Stream Global Convergys
02.2015 - 01.2016
Customer Service Representative (CSR)
Vodafone UK VIS
01.2014 - 02.2015
Entrepreneur
West African Senior School Education Certificate -
Our Lady of Mercy Senior Secondary School
Business Certification Tsheekreations Ventures Gh
2024 -
Diploma in caregiving (Alison)
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