GUEST SERVICE EXECUTIVE
JUMEIRAH MESSILAH BEACH HOTEL AND SPA
Sabah Al Salem , Kuwait
07.2022 - 01.2024
ASHRAF DESOUKY BASHAH
Guest Relations | Guest Services | Guest Experience
Giza Governorate ,Pyramids of Giza Neighborhood - EGYPT
Summary
Seasoned Guest Relations Supervisor with over a decade of experience in luxury five-star hotels across Egypt, Dubai-UAE, Seychelles, Bahrain, and Kuwait. Renowned for delivering exceptional service to high-profile guests, including royals and celebrities. Expert in Front Office Operations, Food & Beverage Management, and Housekeeping Management. Passionate about team leadership, problem-solving, and creating unforgettable guest experiences.
Work History
GUEST RELATIONS SUPERVISOR
WYNDHAM GARDEN MANAMA HOTEL
Manama , Bahrain
03.2020 - 06.2022
BUTLER TEAM LEADER
WYNDHAM GARDEN MANAMA HOTEL
Manama , Bahrain
07.2018 - 04.2020
BUTLER TEAM LEADER
KEMPINSKI SEYCHELLES RESORT BAIE LAZARE
10.2016 - 06.2018
BUTLER AGENT IN CLUB MILLÉSIME LOUNGE
SOFITEL DUBAI JUMEIRAH BEACH HOTEL
08.2014 - 09.2016
CID REPORTER | BUTLER AGENT
KEMPINSKI HOTEL AND RESIDENCES PALM JUMEIRAH
11.2012 - 07.2014
WAITER IN DIABLO NIGHTCLUB
MÖVENPICK IBN BATTUTA GATE HOTEL AND SPA
11.2010 - 10.2012
BAR BUSBOY IN ALADDIN CASINO
DOMINA CORAL BAY RESORT, DIVING AND CASINO
11.2008 - 09.2010
Education
BACHELOR DEGREE IN ELECTRICAL AND SOLAR ENERGY SYSTEMS ENGINEERING - undefined
Cairo Higher Institute for Engineering, Computer Science and Management
Cairo City, Cairo 09.2000 - 9 2004
Skills
Front Office Duties
Certification
CERTIFICATE OF ACHIEVEMENT-PEAK PERFORMER, 03/22/13, Expression English Learning Center
Accomplishments
- Attended The Pre-Opening
Projects
EXCELLENCE OF SERVICE MANAGEMENT
High-Level Guest Service Enhancement
01/01/23 - 03/01/23
Spearheaded an initiative to elevate the standard of guest services at a luxury resort, ensuring personalized and memorable experiences for VVIP guests.
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
GUEST SERVICE EXECUTIVE
JUMEIRAH MESSILAH BEACH HOTEL AND SPA
07.2022 - 01.2024
GUEST RELATIONS SUPERVISOR
WYNDHAM GARDEN MANAMA HOTEL
03.2020 - 06.2022
BUTLER TEAM LEADER
WYNDHAM GARDEN MANAMA HOTEL
07.2018 - 04.2020
BUTLER TEAM LEADER
KEMPINSKI SEYCHELLES RESORT BAIE LAZARE
10.2016 - 06.2018
BUTLER AGENT IN CLUB MILLÉSIME LOUNGE
SOFITEL DUBAI JUMEIRAH BEACH HOTEL
08.2014 - 09.2016
CID REPORTER | BUTLER AGENT
KEMPINSKI HOTEL AND RESIDENCES PALM JUMEIRAH
11.2012 - 07.2014
WAITER IN DIABLO NIGHTCLUB
MÖVENPICK IBN BATTUTA GATE HOTEL AND SPA
11.2010 - 10.2012
BAR BUSBOY IN ALADDIN CASINO
DOMINA CORAL BAY RESORT, DIVING AND CASINO
11.2008 - 09.2010
BACHELOR DEGREE IN ELECTRICAL AND SOLAR ENERGY SYSTEMS ENGINEERING - undefined
Cairo Higher Institute for Engineering, Computer Science and Management
09.2000 - 9 2004
CERTIFICATE OF ACHIEVEMENT-PEAK PERFORMER, 03/22/13, Expression English Learning Center
CERTIFICATE OF ACHIEVEMENT IN ENGLISH COMMUNICATION SKILLS, 03/22/13, Expression English Learning Center
THE ACCOR- PLANET 21 PROGRAM, 05/22/15, Sofitel Dubai Jumeirah Beach Hotel and Spa
SET OF 8 MERCI-CARDS, 07/22/15, Sofitel Dubai Jumeirah Beach Hotel and Spa
CERTIFICATE OF EXCELLENCE IN SERVICE, 06/22/16, Kempinski Seychelles Resort Baie Lazare
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