Talent Acquisition & Retention Specialist 2 Years 9 Months Breadfast | 01.2024 - Current
Coordinate with hiring managers to identify staffing needs and candidate selection criteria
Source applicants through online platforms (LinkedIn and other professional networks).
Managed end-to-end recruitment and hiring processes for both white-collar and blue-collar positions.
Create job descriptions and interview questions tailored to role requirements.
Manage the screening process, including resume review and interviewing.
Organize and represent the company at job fairs and recruitment events to build a strong candidate pipeline
Analyze company hiring needs to anticipate and address staffing gaps.
Oversee recruitment, onboarding, and training of new employees, ensuring a steady pipeline of talent.
Developed and implemented retention strategies to minimize turnover and boost employee engagement.
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Senior Coordinator 2 Years 10 Months Wham Academy | 07.2021 - 05.2024
Entered data, generated reports, and produced tracking documents.
Gathered and organized materials.
Oversaw appointment scheduling and itinerary coordination fo Drs.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Prepared agendas and took notes at meetings to archive proceedings.
Collaborated with team member Collaborated with team members to help expand marketing channels.
Coordinated with marketing and design teams to illustrate articles.
Created content for online publications.
Planned and executed events
Identified target audiences to analyze characteristics, behavior and media habits.
Coordinated schedules and timelines for events.
Managed event logistics and operations.
Developed post-event reports to determine effectiveness of each event.
Monitored and controlled event expenditures to meet budgets.
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Answered customer telephone calls promptly and appropriately handled needs.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Resolved customer problems and complaints.
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Event Usher 3 Years 6 Months Wham Clinics | 11.2020 - 05.2024
Greeted customers with smile and provided friendly, knowledgeable service.
Worked with other staff members to facilitate the smooth flow of operations.
Data and information collection.
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Team Leader 5 Months Magafy | 01.2021 - 06.2021
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Worked with team to identify areas of improvement and devised solutions based on findings.
Built strong relationships with customers through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity, accuracy, and commitment.
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Answered customer telephone calls promptly to avoid on-hold wait times.
Defined problems to make decisions and moved forward to support quick resolution.
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Customer Services 1 Year 11 Months Magafy | 01.2019 - 12.2020
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally..
Answered customer telephone calls promptly to avoid on-hold wait times.
Participated in team meetings and training sessions to stay informed about service updates and changes.
Responded to customer calls and emails to answer questions about services.
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