Sport
Ashraf Mahmoud Oraby
Data Entry & Sales Manager
Cairo,Bani Sweif
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Customer-focused Phone Sales Promoter successful at consistently attaining and exceeding sales goals. Excels in executing sales plans and adapting approaches to meet different customer needs. Well-versed in using scripts, interpersonal communication strengths and expertise in the field to overcome customer objections and close sales. Positive, upbeat and courteous in all interactions. Adept at working efficiently to handle high-volume customer sales and support. Excellent troubleshooting, time management and multitasking abilities. Consultative sales expert.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Phone Sales Promoter
OPPO Egypt
Egypt, Excellent
09.2018 - Current
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Operated with select dialer system to manage more than [Number] calls per day.
- Answered questions concerning prices and availability of [Product or service].
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
No Degree - Commerce College
01.2020 - Current
Skills
Documentation and reporting
Customer support
Consultative sales strategies
Quality assurance
Call management
Documentation skills
Pricing understanding
Cash Handling
Client communication
Call center operations
Problem-solving skills
Customer Relationship Management
Answering questions
Calm disposition
Logging call information
Technical Support
Account management
Performance improvement
Complaint resolution
Inbound phone calls
Microsoft Office
Customer service optimization
Verbal and written communication
Sales expertise
Typing [Number] wpm
Brand representation
Gathering information
Certification
ICDL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travel
Coffee
Draw
Walking
Photography
The shopping
Planting flowers
Software
Android Studio
Timeline
A promoter in a bank
01-2021
Hussein Jalal High School - No Degree, Commerce College
01.2020 - Current
Phone Sales Promoter - OPPO Egypt
09.2018 - Current
ICDL
06-2016