Asmaa Alsawahly
Alexandria,Egypt
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Client Relations Manager
Transformational Rock Stars
Alexandria
04.2024 - 03.2025
- Managed client onboarding processes to ensure seamless integration into services.
- Developed client communication strategies to enhance relationship building and retention.
- Coordinated cross-functional teams to address client needs and resolve issues promptly.
- Analyzed client feedback to identify trends and inform service improvements.
- Cultivated partnerships with key stakeholders to enhance service delivery and collaboration.
- Assessed monthly reports to review client activity and identify opportunities.
Agency Account Manager/ Resellers Manager
Bigo Technologies
Remote
09.2022 - 03.2024
- Recruiting & Managing Talent Agencies
- Maintaining Performance, Announcements & Reports
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
- Attended seminars, conferences and organizational activities to maintain management expertise.
Customer Care Representative (Billing & Sales)
Sutherland Global Services
08.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Administrator/Floor Support
UX Centers
07.2020 - 06.2021
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
Customer Care Representative (Billing & Technical Support)
UX Centers
03.2019 - 03.2020
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Guest Relations Executive
Orascom
03.2018 - 04.2019
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Described facility amenities to guests and set up services such as childcare and language interpretation.
- Managed and improved customer service functions for reception and lounge areas.
Education
Bachelor of Arts - Anthropology
Faculty Of Arts ( ANTHROPOLOGY Department )
Alexandria, EgyptHigh School Diploma -
Mahmoud Zaky Salem
Alexandria, EgyptSkills
- Communication skills
- Reporting skills
- Teamwork / Work under pressure
- Google Suite skills and Meta Business Suite
- Time management and organizing skills (tasks)
- Client onboarding
- Communication strategy
- Cross-functional collaboration
- Customer relationship management
- Performance reporting
- Talent recruitment
- Problem solving
- Team leadership
- Conflict resolution
- Microsoft Office Suite
- Report generation
- Salesforce
- Customer retention
- Staff training
- Account management
- Training and mentoring
- Training programs
- Schedule management
- Operations management
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Client Relations Manager
Transformational Rock Stars
04.2024 - 03.2025
Agency Account Manager/ Resellers Manager
Bigo Technologies
09.2022 - 03.2024
Customer Care Representative (Billing & Sales)
Sutherland Global Services
08.2021 - 08.2022
Administrator/Floor Support
UX Centers
07.2020 - 06.2021
Customer Care Representative (Billing & Technical Support)
UX Centers
03.2019 - 03.2020
Guest Relations Executive
Orascom
03.2018 - 04.2019
Bachelor of Arts - Anthropology
Faculty Of Arts ( ANTHROPOLOGY Department )
High School Diploma -
Mahmoud Zaky Salem