Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Asmaa Eldeeb

Egypt

Summary

  • Collaborative team player seeking challenging and dynamic work environment. Offers proactive and pre-emptive approach to effectively meet customer needs. Shares negotiation and conflict resolution skills.
  • Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analysing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Service Desk Specialist

pharmaoverseas
1 2023 - Current
  • Technical support responsible for solving software problems
  • Strengthened first-call resolution rates by conducting thorough analyses of common issues to create more effective troubleshooting guides for the team.
  • The ability to discover the problem in record time and solve it or refer it to the specialized team.
  • Create and define a new printer on the server for printers As well as on Windows and Linux devices.
  • Create a profile on CUCM and give permissions for calls within each department of the company.
  • Cisco configuration on Windows and Linux devices.
  • Download a new copy of Windows through Microsoft server.
  • Monitoring ADSL traffic in branches through SD-WAN.
  • Working on juniper mist AI
  • Boosted user proficiency with continuous training sessions covering new software features and updates.
  • Expedited issue resolution through clear communication between end-users, technical teams, and vendors.
  • Reduced downtime with proactive monitoring of IT systems and timely troubleshooting.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.

Administration Assistant

Arab academy for science , technology and maritime
08.2021 - 01.2023
  • I was working as an administrative assistant in the administrative follow-up department in the office of the dean of student affairs at the arab academy for science, technology and maritime transport. I do office work such as writing letters to other entities in the academy , participating in organizing parties and events for students, establishing and following up the survey to know the satisfaction of students with the service provided to them, and participating .

Education

Higher National Diploma - mechanical engineering

Arab Academy For Science , Technology And Maritime
Alexandria, ALX

Skills

Software tasting

Accomplishments

  • TRAINING ON CAR MECHANICS IN EGYPT

    • I was educated in international companies such as Mercedes, BMW, Mitsubishi, and Nissan. learn mechanical maintenance for cars, repair faults, and identify car parts I participated in Egypt's second skills competition in mechanical maintenance competition and got fourth place.

  • TRAINING ON AUTOMATION & SMART HOME SYSTEMS

    • Training in an application company and obtaining a certificate of experience in the field of smart homes and how to program them.

  • Course in safety and health(OSHA)

    • Take a health and safety training course to learn about each organization's hazard and risks control and how to use personal protective equipment.

  • Participation in the Entrepreneurship Competition (AASTMT
  • A competition within the Arab Academy for Science, Technology and Maritime Transport to incubate small projects and ideas of young people, develop them and help them implement them.
  • I presented the idea of an application that combines car maintenance companies and spare parts, and in addition to that, courses to train girls on how to deal with their car during any breakdown, and to teach everyone who is interested in car mechanics.
  • I learned in the entrepreneurship competition and how to plan a new business idea.
    And how to convince the client and attract the market to my idea.
    And how to convince financiers to adopt the idea.
  • VOLUNTEERING

    • head of the media department

    SOBEK Team In 2022, I joined an international competition called Roboboat, whose activities are held in Florida, USA. the competition is about several tasks sent by the competition management to finish the process of building a small boat. I was responsible for the website and distribution of media tasks to the rest of the media department members and the vice of the mechanical department

  • Alex marine

    • The training took place at Alex Marine Marine Supplies Company

Timeline

Administration Assistant

Arab academy for science , technology and maritime
08.2021 - 01.2023

Service Desk Specialist

pharmaoverseas
1 2023 - Current

Higher National Diploma - mechanical engineering

Arab Academy For Science , Technology And Maritime

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Asmaa Eldeeb