Asmaa Ibrahim
Sr. HR Specialits
Cairo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior HR Specialist
EgyBell
Cairo
09.2017 - Current
- Developed and presented progress reports on HR department.
- Analyzed company trends and rectified employee performance issues.
- Handled customer complaints.
- Monitored employee performances and performed reviews.
- Planned new hire orientations and handled contracts.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Billing and Technical Backoffice
Raya
Cairo
09.2015 - 08.2017
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
Raya
Cairo
02.2014 - 09.2015
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Commerce - Accounting
Ain Shams University
Cairo 10.2008 - 07.2012
Skills
Presentations
Timeline
Senior HR Specialist
EgyBell
09.2017 - Current
Billing and Technical Backoffice
Raya
09.2015 - 08.2017
Customer Service Representative
Raya
02.2014 - 09.2015
Bachelor of Commerce - Accounting
Ain Shams University
10.2008 - 07.2012
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