ASMAA SHAHINE

• Oversee and handle high-volume, complex invoices, including those with multiple line items or discrepancies.
• Review, validate, and approve invoices that require a higher level of authorization.
• Monitor automated systems to ensure accurate invoice matching (e.g., 3-way matching of purchase orders, receipts, and invoices).
• Manage payment schedules for large or critical vendors to align with company cash flow and contractual obligations.
• Authorize payments and oversee their release across multiple payment platforms (ACH, wire transfer, checks).
• Handle escalated payment-related issues, such as refunds, duplicate payments, or payment rejections.
• Perform advanced reconciliations of accounts payable sub-ledger to the general ledger.
• Investigate and resolve complex discrepancies in vendor accounts.
• Prepare and analyze aging reports, open invoices, and cash requirement forecasts for management.
• Manage relationships with key vendors and negotiate terms for discounts, payment plans, or other financial agreements.
• Act as the main point of contact for resolving disputes with high-value or strategic vendors.
• Prepare and review AP documentation for internal and external audits.
• Develop and enforce AP policies to reduce errors and enhance accountability.
• Mentor and train junior AP specialists and new hires.
• Review work completed by team members to ensure accuracy and compliance.
• Provide guidance on handling complex transactions and implementing best practices.
• Identify inefficiencies in current AP workflows and propose improvements.
• Work closely with IT or ERP teams to implement automation and software enhancements.
• Develop and document standard operating procedures for AP processes.

• Provided exceptional service to clients, fostering strong relationships and repeat business.
• Increased team productivity with effective communication and collaboration strategies.
• Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
• Streamlined work processes by implementing efficient organizational systems and procedures.
• Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Assist in developing project plans, timelines, and deliverables.
• Maintain and update project schedules to ensure deadlines are met.
• Track milestones and provide updates to stakeholders and team members.
• Serve as the primary point of contact for project-related queries and updates.
• Facilitate effective communication among team members, clients, and stakeholders.
• Prepare and distribute project documentation, such as status reports, meeting minutes, and updates.
• Identify potential risks and issues and escalate them to the project manager.
• Assist in developing contingency plans and ensuring issues are resolved promptly.
• Organize and schedule project meetings, including preparing agendas and materials.
• Maintain project documentation, including contracts, records, and reports.

• Provide the software development team with all needed info. about the entire billing cycle.

• Generate invoices based on customer orders, contracts, or service agreements.
• Verify the accuracy of invoice details, including pricing, quantities, discounts, and taxes.
• Apply correct coding to invoices for accurate financial reporting.
• Ensure timely delivery of invoices to clients via email, mail, or billing portals.
• Maintain and update customer account records, including billing addresses, payment terms, and account status.
• Process adjustments, credits, or refunds as required and maintain accurate documentation.
• Monitor customer accounts for overdue payments and notify the accounts receivable team of outstanding balances.
• Handle customer inquiries related to billing issues, discrepancies, or account status.
• Research and resolve disputes by collaborating with internal departments (e.g., sales, customer service).
• Document resolutions and ensure any necessary adjustments are made to invoices or accounts.
• Ensure invoices comply with company policies, customer contracts, and applicable regulations (e.g., VAT, sales tax).
• Maintain organized and secure records of all billing transactions for auditing and reporting purposes.
• Prepare and file tax-related billing documentation, such as sales tax reports.
• Generate reports on billing metrics, such as billed amounts, unbilled accounts, and payment status.
• Reconcile billing data with accounting records to ensure accuracy.
• Identify trends in billing errors or late payments and recommend process improvements.
• Work closely with the accounts receivable team to ensure payments are applied correctly to invoices.
• Collaborate with sales or contract teams to understand client agreements and ensure billing accuracy.
• Communicate effectively with customers regarding payment terms, billing procedures, and account status.

• Respond promptly to customer inquiries across various channels (phone, email, live chat, social media).
• Greet customers professionally and courteously, ensuring a positive experience.
• Address and resolve customer issues, complaints, or concerns in a timely manner.
• Follow up on unresolved issues to ensure customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Guide customers through troubleshooting processes, product usage, or account navigation.
• Assist customers with billing questions, returns, or warranty claims.
• Identify customer needs and provide tailored solutions.
• Escalate complex or unresolved issues to higher-level support teams or supervisors.
• Document and track issues in the company’s CRM system for follow-up and resolution.
• Foster positive relationships with customers by being empathetic, patient, and attentive.
• Proactively identify opportunities to improve customer experiences.
• Work with internal teams, such as sales, technical support, and logistics, to resolve customer issues.
• Communicate trends or recurring issues to supervisors for process improvement.