Asmaa Sherif
Cairo
Summary
Seasoned Customer Sales Representative with a strong background in customer service and sales. Achieved customer satisfaction and contributed to company growth through relationship building, effective problem-solving, and team collaboration. Demonstrated adaptability and a strong work ethic, consistently delivering positive customer experiences in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
Alorica
Sheikh Zayed
06.2025 - 08.2025
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product features and benefits, enabling informed purchasing decisions.
- Assisted customers with product inquiries and order placements.
- Answered customer inquiries regarding product features, availability, and pricing.
- Assessed customer needs to recommend appropriate products or services.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled customer feedback to refine service delivery standards, ensuring alignment with customer expectations.
- Collaborated with team members to identify service improvement areas, enhancing overall customer satisfaction.
Customer Care Representative
Concentrix
October
07.2024 - 07.2025
- Handled escalated calls, ensuring customer satisfaction and resolution.
- Responded promptly to customer inquiries and resolved complaints, fostering customer loyalty.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided fast, friendly, and knowledgeable service for routine questions and service complaints, improving customer satisfaction.
- Provided product information and guided customers through purchasing decisions.
- Addressed customer concerns and feedback with a positive attitude to enhance customer experience.
- Provided accurate, valid, and complete information to customers.
- Collaborated with team members to improve service delivery processes.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Supervisor & Addiction mentor
serenity girls center for rehabilitation
cairo
03.2023 - 06.2025
- Facilitated disease awareness sessions to educate participants on prevention strategies.
- Led awareness sessions for addictive behaviors to promote understanding and prevention.
- Conducted follow-ups with the patient's case to monitor progress and address needs.
- Supervised daily operations of rehabilitation programs, enhancing support for at-risk youth.
- Coordinated staff schedules and assigned tasks to optimize program operations.
- Awareness sessions for addictive behaviors.
- Monitored client behavior and facilitated group sessions to provide effective support.
- Implemented safety protocols to maintain a safe environment for clients.
- Collaborated with external agencies to enhance service offerings for clients.
- Supervising patients' daily tasks.
Data entry & Manager coordinator
Dragon island park
sheikh Zayed
05.2018 - 04.2019
- Inserted client data into spreadsheets to maintain accurate records.
- Handled various tasks related to the manager and bank accounts, including transactions and record keeping.
- Supervised daily operations of the company to ensure smooth workflow.
Education
American diploma -
Ramsis American School
cairo, EgyptSkills
- Sales Negotiation
- Customer Relationship Management
- Market Awareness
- Ability to work in a team
- Teamwork
- Collaboration & teamwork
- Clear Communication
- Flexibility
- Fast learner
- Adaptability
- Stress Tolerance
- Empathy
- Active listening techniques
- Leadership skills
- Non-Judgmental Attitude
- Patience
Languages
English
Languages
Arabic
First Language
English
Upper Intermediate
B2
Timeline
Customer Sales Representative
Alorica
06.2025 - 08.2025
Customer Care Representative
Concentrix
07.2024 - 07.2025
Supervisor & Addiction mentor
serenity girls center for rehabilitation
03.2023 - 06.2025
Data entry & Manager coordinator
Dragon island park
05.2018 - 04.2019
American diploma -
Ramsis American School