Asmaa Ragab Abdulghaffar Elazab
Office Manager (Real Estate Tax Authority- New Administrative Capital)
Cairo
Summary
Accomplished Office Manager with a proven track record at the Real Estate Tax Authority, showcasing exceptional organizational skills and proficiency in Microsoft Office. Expert in streamlining operations, enhancing team productivity by 30%, and fostering robust stakeholder relationships. Renowned for strategic report writing and effective workforce management, embodying both leadership and technical savvy.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Office Manager
Real Estate Tax Authority
06.2022 - Current
- Prepare and Present comprehensive reports for the minister, summarizing departmental performance,key issues, and strategic recommendations.
- analyze data and compile information to support decision making processes at the ministerial level.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Tax Evasion Officer
Real Estate Tax Authority
03.2015 - 06.2022
- Responsible for investigating and addressing cases of tax evasion to ensure compliance with Real Estate tax laws.
- Investigate potential cases of tax evasion by analyzing financial records and gathering evidence.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- prepare reports on investigation findings, including recommendations for penalties or legal actions.
Real Estate Tax Officer
Real Estate Tax Authority
06.2007 - 03.2015
- Responsible for managing and overseeing property tax matters for real estate properties.
- Educated taxpayers about proper record-keeping practices, empowering them to maintain organized financial documentation that simplifies future tax processes.
- Established strong relationships with clients through attentive communication, fostering trust and confidence in our services as a Tax Officer.
- Maintained up-to-date knowledge on ever-changing tax laws and regulations, enabling accurate counsel for clients facing unique circumstances.
- Spearheaded training initiatives aimed at educating junior Tax Officers on best practices and advanced techniques for handling complex cases.
- Collaborated with team members to develop innovative tax strategies for high net worth individuals, reducing their liabilities and maximizing savings.
- Developed customized tax plans tailored to individual client needs, optimizing their financial situation within the bounds of applicable laws and regulations.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
Administrative Assistant
Market Egypt Company For Advertising
06.2004 - 12.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Initiative - Together For A Digital Future
National Institute For Governance
Cairo 04.2001 -
Al Ahram Management & Computer Center
Windows 10 & Office 2016 Diploma
Cairo, Egypt01-2024
Bachelor - Law
Faculty of Law Ain Sham University
Cairo, Egypt 04.2001 -
English Language
American University In Cairo
Cairo, Egypt10-2005
Skills
Strong Organizational and time management skills
Proficient in Microsoft Office /suite (Word, Excel, PowerPoint, Outlook)
Ability to multitask and prioritize tasks effectively
Administrative support
Office management
Data entry
Organizational skills
Bookkeeping
Workforce management
Staff management
Operations management
Employee supervision
Relationship building
Report writing
Business administration
Timeline
Office Manager
Real Estate Tax Authority
06.2022 - Current
Tax Evasion Officer
Real Estate Tax Authority
03.2015 - 06.2022
Real Estate Tax Officer
Real Estate Tax Authority
06.2007 - 03.2015
Administrative Assistant
Market Egypt Company For Advertising
06.2004 - 12.2005
Initiative - Together For A Digital Future
National Institute For Governance
04.2001 -
Bachelor - Law
Faculty of Law Ain Sham University
04.2001 -
Al Ahram Management & Computer Center
Windows 10 & Office 2016 Diploma
English Language
American University In Cairo
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