Asrar Alhasani
Chinese Language Specialist
Jeddah
Summary
“The limits of person's language are the limits of person's world.”
Hard-working Chinese teacher with strong organizational skills. Achieves company goals through exceptional planning and prioritization
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results . keen to deliver these skills and mindset to the new students , employees and to add different healthy and interactive environment with colleagues .
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Customer Service Representative
Magrabi Hospitals & Centers
05.2023 - Current
- Assisted customers with varying questions using product knowledge and service expertise
- Answered customer telephone calls average 140 calls per day promptly and improved on-hold wait times in different languages
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Exceeded performance metrics consistently, earning recognition as top performer within team for 6 months consecutively
- Conducted training sessions for 5 Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates.
Head of Chinese Sector
Online Platform Launch
01.2023 - Current
- Providing online Chinese courses and interactive materials through digital platform as part of launch of very promising project
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and fast-paced environment.
Chinese Language Translator As A Training
Saudi Chinese Medical Center
12.2022 - 02.2023
- Used medical terminology to execute high-quality translations
- Translated technical documents, employing medical terminology expertise to convey complex information clearly and effectively
- Translated web content including articles, blog posts and product descriptions
- Delivered good-quality translation and interpretation services from Chinese to Arabic supporting clients across multiple industries.
- Increased customer trust by 75% compared to previous quarter by ensuring accuracy of translated financial reports and other sensitive documents.
- Ensured high-quality translations for marketing materials, contributing to increased global brand recognition.
Education
Bachelor's Degree in Languages And Translation - Chinese language
Jeddah University
Jeddah 09.2019 - 05.2023
Skills
Student behavior management
Certification
Chinese foundational level course at English place academy
Activities
- Attended The Saudi-Chinese International Trade Fair .
- Participated in organizing the Chinese Festival in Jeddah University .
- Collaborated with team of three students in development of writing translation competition between Jeddah universities.
Hobbies
- Reading,
- Drawing.
- Makeup & Fashion.
Licenses
- Saudi Driving License Available
References
- References are available upon request.
Timeline
Mini MBA in Chinese at Bayt Alhekmah Group
01-2024
Oral presentation skills course
06-2023
Customer Service Representative
Magrabi Hospitals & Centers
05.2023 - Current
Head of Chinese Sector
Online Platform Launch
01.2023 - Current
Chinese Language Translator As A Training
Saudi Chinese Medical Center
12.2022 - 02.2023
Professional basics course
11-2022
TOT Certificate at International Professional Training Center
09-2022
Chinese foundational level course at English place academy
06-2020
Bachelor's Degree in Languages And Translation - Chinese language
Jeddah University
09.2019 - 05.2023
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