ASSER SAMEH HASSAN

Cairo

Summary

Detail-oriented SAP HCM Consultant with a strong foundation in software engineering and expertise in HR systems configuration. Trained in SAP ERP architectures and core HCM frameworks, translating complex business logic into scalable solutions across Organizational Management, Personnel Administration, Time Management, and Payroll modules. Experienced in enterprise technical environments, delivering effective troubleshooting and problem resolution.

Overview

years of professional experience

Work History

Technical Support Engineer

IBM

Giza, Egypt

11.2024 - Current

Managed and resolved an average of 30 complex technical incidents daily, executing advanced remote diagnostics and troubleshooting for enterprise IBM hardware and software systems.
Isolated root causes of critical system anomalies by conducting deep-dive analysis of diagnostic logs, system dumps, and configuration data to systematically eliminate known defects and apply engineered fixes.
Accelerated time-to-resolution by interpreting complex product documentation and seamlessly collaborating with tier-3 support centers and engineering business units.
Maintained a high standard of operational efficiency and SLA compliance across all assigned technical support services, while actively pursuing advanced industry certifications to align with evolving system architectures.

Freelance Front-End Developer

Self-Employed

New Cairo, Egypt

06.2023 - 10.2024

Formulated and executed front-end architectures for diverse web applications using HTML5, CSS3, JavaScript, and Bootstrap to deliver responsive, cross-browser compatible user interfaces
Optimized web application performance and UI/UX assets through debugging and cross-device testing, enhancing page load times and accessibility
Utilized the MVC (Model-View-Controller) design pattern to maintain clean, scalable codebase and separate presentation layers from core data logic
Employed Agile development methodologies, including iterative sprint planning and continuous feedback loops, to ensure rapid delivery and alignment with client specifications
Managed client relationships, translating business requirements and user stories into technical specifications and production-ready applications

Mobile App Development Trainee

Next Academy

Madinat An Nasr, Egypt

10.2022 - 11.2022

Collaborated within 2-week Agile sprint cycles to design, prototype, and deploy 4 cross-platform features for iOS and Android, achieving full feature parity across both operating systems.
Engineered high-performance user interfaces using Flutter, optimizing application state management to reduce screen rendering lag and improve frame-rate consistency by an estimated 15-20%.
Built and deployed 3 complete, functional mobile applications from scratch during an intensive, hands-on engineering program, successfully integrating 5+ RESTful APIs and mastering asynchronous data pipelines.

Education

Bachelor of Computer and Information Technology - Digital Media Technology (DMT)

Future University in Egypt (FUE)

New Cairo

07-2023

Skills

SAP HCM Core Modules

Personnel Administration (PA)
Organizational Management (OM)
Time Management (TM) — Time Configuration Frameworks, Counting Rules, Deduction Rules, Absence Tracking
Payroll

Enterprise Structure & Configuration

Enterprise Structure setup (Personnel Areas, Personnel Subareas, Employee Groups)
Infotype Maintenance & Configuration
Structure Graphics (OM)

Reporting & Master Data

Batch Input Reports
Master Data Maintenance & Reporting

Platforms

SAP ECC (HCM)
S/4HANA (HCM configuration)

Technical / Supporting Skills (only include if the role is hybrid functional-technical)

Java, HTML5, CSS3, JavaScript

Methodology

Agile Project Management
Technical Documentation

Timeline