Assunta Nagy
Alexandria,Egypt
Summary
A highly skilled professional with a strong emphasis on communication proficiency and problem-solving abilities. Career goals include leveraging these competencies to drive organisational success and innovation.
Offering strong foundation in analytical thinking, communication, and problem-solving. Knowledgeable about quality standards and compliance. Ready to use and develop attention to detail, organisational skills, and critical thinking in quality evaluator role.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
Work history
Customer service representative
Concentrix
2025.04 - Current
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Handled difficult customers professionally, diffusing tense situations effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Optimised client experience by understanding their unique requirements and offering tailored solutions.
Customer service representative
Sutherland
2023.09 - 2024.03
- Achieved customer satisfaction rating of 85% for 6 consecutive months, exceeding target of 75%.
- Mentored new agents during onboarding, facilitating smoother transitions into customer service roles.
- Participated in team meetings sharing best practices for improving service delivery.
French tutor
The French Consulate
2021.01 - 2021.07
- Tutored M. Janaina Herrera, the French consul’s two daughters, in online studies, enhancing their language skills during the COVID-19 pandemic.
Education
Bachelor degree - Faculty of tourism and hotels, tourism department
ALEXANDRIA UNIVERSITY
Egypt 2020.06 - 2024.06
GIRARD SCHOOL
2007.01 - 2020.01
Skills
- Customer engagement
- Communication proficiency
- Problem-solving
- Adaptability
- Resilience
- Stress management
- Team Harmony
- Analytical thinking
- Interactive
LANGUAGES
English (B2)
French (C1)
Korean (A1)
Arabic (Mother tongue)
VOLUNTEER WORK
- ECPC 2023 Alexandria, (Egyptian collegiate programming contest), Alexandria, Egypt, 2023-08
- ICPC 2023 Luxor, (International collegiate programming contest), Luxor, 2023-04
- ECPC 2024 Alexandria, Alexandria, 2024-07
COURSES
- Amadeus system OCT 2023
- Customer service OCT 2022
Timeline
Customer service representative
Concentrix
2025.04 - Current
Customer service representative
Sutherland
2023.09 - 2024.03
French tutor
The French Consulate
2021.01 - 2021.07
Bachelor degree - Faculty of tourism and hotels, tourism department
ALEXANDRIA UNIVERSITY
2020.06 - 2024.06
GIRARD SCHOOL
2007.01 - 2020.01