ATEF ABDELHAKEM ABD ELMAGED

ELECTRONIC ARCHIVE SUPERVISOR (2 years)

EGBANK,Cairo,Egypt

• Compile and prepare all documents executed within the bank's units to start the central custodian procedures.
  Supervising the scanning of all documents through the scanner and preparing all reports, including document data, units responsible for preservation, and document dates.
  Adherence to the matrix of document retention approved by the Bank's Executive Committee.
  Extracting and executing any requests for viewing, photocopying, or withdrawing any of these saved documents as a request from the bank’s departments.
  Assessing the situation and in the stores in terms of availability of spaces and preparing business continuity plans.

COMMERCIAL PAPERS SUPERVISOR (7 years 1 month)

EGBANK,Cairo,Egypt

• Manage the daily operation of the commercial papers dept, which includes supervision of the team, monitoring of the systems.
• Pursue productivity-enhancement initiatives to reduce manual workload of operational activities and improve commercial papers dept efficiency and customers' satisfaction.
• Manage project plans for system enhancements in phases such as development of system requirements, User Acceptance Test (UAT), system implementation, and assess the effectiveness of projects.

COMMERCIAL PAPERS OFFICER (2 years)

EGBANK,Cairo,Egypt

• Coordinate efforts to collect debts with sales, accounting, and legal departments. Create plans and strategies for collecting debts. Adhering to financial laws on the regulation of debt collection. Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans. Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents. Prevent repeated payment negligence by working out practical debt payments. Negotiate settlements to receive payments on certain percentages of debt. Maintain electronic records and hard copies of all payment plans, amounts paid, and communications. Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied. Initiate repossession and other legal proceedings if debt recovery plans fail. Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer. When necessary, escalating calls to managers. Legislative guidelines of the Privacy Act must be followed. Entering data and keeping correct records is a must. Work in accordance with key performance metrics.

REMITTANCES OFFICER (3 years 1 month)

EGBANK,Cairo,Egypt

• Present the best image of the Bank as the first contact with a client or potential client Process remittances and ensure transactions comply with local and overseas regulations Promote the Bank’s services Attend to any queries from clients and potential clients Perform cashiering duties Handle the transactions and funds with the utmost care and honesty Answer calls and emails .

CUSTOMER SERRVICES (5 years)

EGBANK,Cairo,Egypt

• Carrying out the effective handling of customer requests/inquiries related to consumer products and services. Ensuring optimum customer satisfaction by providing them with sufficient information and guidance to most efficient service channel. -Welcome and orient all customers by handling their requests and inquiries in the most professional manner. -Manage the branch queue by migrating customers to the various channels (ATM, Hala Arabi, Arabi Online, etc.). -Check walking customers' requests, answer & resolve their related issues in a timely manner. -Assist in completion of any required documents for certain product or service requested by customers. -Handle custody items and keys efficiently.