Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Attia Ali

Client Susses
Alexandria,Egypt

Summary

Hardworking Customer Service Representative with [1] years of experience working with internet . Trained in project and time management with extensive knowledge of [technical support ] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Hardworking [agent] bringing [1] years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Digital Work Company
alxandria, egypt
12.2019 - Current
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Answered constant flow of customer calls with up to [50] calls in queue per minute.
  • Provided information to customers regarding [sudden link]'s charge card and loyalty program and helped to open and activate new accounts.
  • Recommended [ Service] to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Technology School
Alexandria Borg El Arab
09.2011 - 10.2015

Skills

Report preparation

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Timeline

Customer Service Representative

Digital Work Company
12.2019 - Current

High School Diploma -

Technology School
09.2011 - 10.2015
Attia AliClient Susses