Aya Afifi

A Universal Teller is a bank employee who handles a wide range of customer transactions and services, both in-person and potentially remotely, while also identifying sales opportunities and promoting bank products. They are responsible for processing financial transactions, such as deposits, withdrawals, and loan payments, as well as assisting customers with account inquiries and other banking needs. Universal Tellers also play a key role in customer service by providing information about bank products and services, and referring customers to appropriate specialists when needed.