Paramotor and Skydiving
Aya Ahmed Sayed
Data Protection Support Engineer.
Nasr City
Summary
Seeking a challenging position with a progressive company that will allow me to further develop my skills, expand my knowledge, and reach my full potential. I am open to exploring diverse opportunities that will help me shape my professional outlook.
Overview
3
3
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Technical Support Engineer
Dell Technologies
06.2022 - Current
- ISG EMEA Data Protection Solutions (DPS) – Networker Support.
- Provided remote assistance to clients, ensuring timely resolution of Networker software.
- Mentored fresh members of team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in Networker product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues.
- Specialist in Networker Microsoft Module (NMM)- Hyper and Exchange Firmware
- Specialist in Networker Virtual Edition (NVE)
Incident Management Specialist
Orange Business Services (OBS)
08.2021 - 06.2022
- Shift Lead -Team AkzoNobel.
- Provide a professional first technical point of contact for the customer. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs..
- Optimized resource allocation during incidents by continually assessing priorities and adjusting as needed based on evolving situations.
- Proactively conducted post-incident reviews, identifying areas for process improvement.
- Contributed to the development of organizational policies related to Incident Management, ensuring alignment with industry best practices.
Education
MBA - Business Management
Arab Academy For Science
Cairo, Egypt 04.2001 -
Bachelor of Science - Faculty of Electronics And Communication.
Misr International University (MIU)
Cairo, Egypt 04.2001 -
High School Diploma -
Horrya Language School.
Cairo, Egypt 04.2001 -
Skills
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Teamwork and Collaboration
Remote Support
Project Management
Customer Success Management
Additional Information
Extracurricular Activities and Part Time Jobs:
- ISG HUB at Dell Technologies - Development Team (2023)
Received Bravo award for dedication to organizing Linux workshop.
- Administration and Academics Manager, YallaNcode Academy for Youth (2021)
- Coding Tutor, YallaNcode Academy for Youth(2021)
- English Instructor, Oxford English Academy (Best Teacher Award 2020)
- English Instructor, Qordova Academy-Online Program (2019)
Certification
ITIL Foundations Version 4
Courses
- PMI Agile Certified Practitioner (PMI-ACP) -In Progress
- Generative AI Overview for Project Managers.
- Linux Red-hat fundamentals
- Microsoft Hyper-V Fundamentals
- Microsoft Exchange 2016 Fundamentals.
- Virtualization Fundamentals.
- Raid Storage.
Interests
Traveling
Yoga and meditation
Timeline
ITIL Foundations Version 4
12-2023
Specialist – Implementation Engineer, Networker Version 8.0
09-2023
Information Storage and Management Version 5 - Dell
02-2023
Technical Support Engineer
Dell Technologies
06.2022 - Current
CCNA
12-2021
LAN Fundamentals. Orange Business Services
12-2021
Incident Management Specialist
Orange Business Services (OBS)
08.2021 - 06.2022
MBA - Business Management
Arab Academy For Science
04.2001 -
Bachelor of Science - Faculty of Electronics And Communication.
Misr International University (MIU)
04.2001 -
High School Diploma -
Horrya Language School.
04.2001 -
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