Microsoft Office (Word, Excel, Outlook) – Advanced
Aya Alaa
Virtual Assistant
Cairo
Summary
Dynamic Virtual Assistant with experience in remote executive support, calendar coordination, and document management. Proven ability to streamline processes, ensure compliance, and provide high-quality communication across diverse teams.
Overview
12
12
years of professional experience
1
1
Language
Work History
Virtual Assistant
Sparks Well Being
01.2021 - Current
- Streamlined office processes with effective email management, resulting in better communication and faster response times.
- Provided remote administrative support including scheduling, calendar management, and email correspondence.
- Maintained organized records and assisted in travel arrangements for the executive team.
- Handled data entry, report preparation, and follow-up tasks with precision and confidentiality.
Salesperson
Allianz
01.2018 - 08.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Social Insurance Officer – Administrative Affairs
National Organization for Social Insurance (NOSI)
10.2016 - 05.2018
- Registered employees and handled social insurance documentation in line with national regulations.
- Prepared monthly reports and liaised with social insurance authorities for compliance and updates.
- Coordinated internal documentation and maintained accurate records of employee benefits.
Customer Service Representative
Vodafone
07.2013 - 03.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Department of Sociology
Faculty of Arts, Al Azhar University
Cairo, Egypt 04.2001 -
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Meeting scheduling
- Scheduling and Calendar Management
- Data Entry and Database Management
- Financial Administration (Bookkeeping, Invoicing, Expense Reports)
- Travel Coordination
- Organization & Time Management
- Written and Verbal Communication
Software
Timeline
Virtual Assistant
Sparks Well Being
01.2021 - Current
Salesperson
Allianz
01.2018 - 08.2020
Social Insurance Officer – Administrative Affairs
National Organization for Social Insurance (NOSI)
10.2016 - 05.2018
Customer Service Representative
Vodafone
07.2013 - 03.2015
Bachelor of Arts - Department of Sociology
Faculty of Arts, Al Azhar University
04.2001 -
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