Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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AYA ALHELAWI

Administrative & Executive Virtual Assistant
Damietta,DT

Summary

Detail-oriented and highly organized Administrative & Executive Virtual Assistant with proven experience providing remote support to business owners, executives, and teams. Skilled in email and calendar management, CRM updating, document organization, travel booking, invoicing, lead generation, and basic automation tools. Proficient in Microsoft Office Suite, Google Workspace, and various VA platforms. Adept at streamlining workflows, improving client satisfaction, and enabling business growth through efficient task management and proactive communication.

Overview

1
1
year of professional experience
2
2
Certifications
2
2
Languages

Work History

Virtual Executive & Administrative Assistant

Freelancer
05.2025 - Current
  • Provided administrative and executive support to multiple international clients.
  • Managed high-volume email inboxes and complex calendars across multiple time zones.
  • Conducted online research, updated CRM databases, and maintained accurate client records.
  • Assisted with invoicing, travel arrangements, and file organization.

Cold Caller

Skyline – Real Estate
05.2025 - 06.2025
  • Generated and qualified leads through outbound calls.
  • Scheduled client meetings and maintained accurate call records.

Call Center Supervisor

Top Rise Motors UAE
01.2025 - 05.2025
  • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
  • Developed process controls and metrics for daily management of call center.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Supervised and trained a call center team, improving workflow efficiency.
  • Resolved escalated client concerns, maintaining service quality and satisfaction.

Call Center Representative

Ali Baba Motors UAE
08.2024 - 01.2025
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Bachelor of Science - Physical Therapy

Horus University
New Damietta
04.2001 -

Skills

  • Administrative & Executive Virtual Assistance
  • Email & Calendar Management (Gmail, Outlook, Google Calendar)
  • Project & Task Coordination (Trello, Asana)
  • CRM Management (Zoho, HubSpot – etc)
  • Data Entry & Online Research
  • Google Workspace (Docs, Sheets, Slides, Drive)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  • Social Media Scheduling & Assistance
  • Invoicing & Expense Tracking
  • Travel Planning & Booking
  • Customer Service (Email & Chat Support)
  • Basic Automation & AI Tools (Zapier, ChatGPT)
  • Lead Generation & Follow-Up
  • Effective Written & Verbal Communication
  • Time Management & Prioritization
  • Adaptability to Tools & Workflows
  • Problem-Solving & Critical Thinking
  • Reliability & Accountability
  • Attention to Detail

Certification

ALX Virtual Assistant Program

Timeline

ALX Virtual Assistant Program

07-2025

Google workspace - coursera

07-2025

Virtual Executive & Administrative Assistant

Freelancer
05.2025 - Current

Cold Caller

Skyline – Real Estate
05.2025 - 06.2025

Call Center Supervisor

Top Rise Motors UAE
01.2025 - 05.2025

Call Center Representative

Ali Baba Motors UAE
08.2024 - 01.2025

Bachelor of Science - Physical Therapy

Horus University
04.2001 -

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AYA ALHELAWIAdministrative & Executive Virtual Assistant