Pets care
Aya Elsaghir
Pain Point Parntner
Cairo
Summary
Adept at customer relationship management and Excel data analysis, I excelled as a VOC Administrator at Assistant, enhancing customer satisfaction significantly. My expertise in handling complex complaints and leading teams under pressure showcases my ability to merge technical skills with exceptional service, ensuring both client and company needs are met efficiently.
Overview
6
6
years of professional experience
Work History
VOC Administrator
Assistant
10.2019 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Education
Bachelor of Laws - Law
Faculty of Law
E.g Maadi 04.2001 -
Skills
Customer feedback analysis
Team leadership
Excel data analysis
Call center experience
Customer service excellence
Voice of customer expertise
Data entry
Complaint handling
Customer needs assessment
Inbound call answering
Teamwork
Microsoft office
Problem-solving
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Customer relationship management
Interests
Timeline
VOC Administrator
Assistant
10.2019 - Current
Bachelor of Laws - Law
Faculty of Law
04.2001 -