Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Aya Elsaghir

Pain Point Parntner
Cairo

Summary

Adept at customer relationship management and Excel data analysis, I excelled as a VOC Administrator at Assistant, enhancing customer satisfaction significantly. My expertise in handling complex complaints and leading teams under pressure showcases my ability to merge technical skills with exceptional service, ensuring both client and company needs are met efficiently.

Overview

6
6
years of professional experience

Work History

VOC Administrator

Assistant
10.2019 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.

Education

Bachelor of Laws - Law

Faculty of Law
E.g Maadi
04.2001 -

Skills

Customer feedback analysis

Interests

Pets care

Timeline

VOC Administrator

Assistant
10.2019 - Current

Bachelor of Laws - Law

Faculty of Law
04.2001 -
Aya ElsaghirPain Point Parntner