Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Aya Hany Adel

Customer Service
Cairo,C
Aya Hany Adel

Summary

A competent customer service agent with a friendly personality and plenty of customer service experience, including the ability to communicate with customers clearly and politely. Organized and willing to accept responsibility in meeting deadlines promptly. Able to work autonomously and meet deadlines throughout the day and have a proven ability to meet weekly targets that are set by managers. Currently looking for an agent position with a suitable and responsible company. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

3
years of professional experience

Work History

Teleperformance

Customer Service
01.2020

Job overview

  • Resolved escalated customer complaints and answered questions regarding policies and procedures
  • Preserved customer loyalty by quickly and completely resolving complaints.

MRSOOL

live chat agent
12.2023 - 03.2024

Job overview

  • A chat support agent connects with customers through instant messaging on a business's website and mobile app
  • Online chat representative that provide technical support, resolve customer service inquiries, and offer additional forms of real-time problem-solving.

HR Recruiter Coordinator
01.2022 - 12.2023

Job overview

  • Kept recruitment strategies on-track by communicating actively with hiring managers
  • Filled open positions and met workforce needs by researching, recruiting, and hiring top-quality candidates
  • Improved applicant pool quality by writing clear and precise position qualifications.

Centro

Customer Sales and Service Expert
02.2021 - 12.2021

Job overview

  • Managed multiple tasks simultaneously while meeting deadlines
  • Maintained adequate pipeline by checking sales leads daily and expertly following up on warm contacts
  • Achieved sales and retention quotas with use of established procedures and innovative methods.

Education

Mansoura University

Bachelor's degree in Law

University Overview

Skills

Fast typing skills

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Languages

Arabic
English

Timeline

live chat agent
MRSOOL
12.2023 - 03.2024
HR Recruiter Coordinator
01.2022 - 12.2023
Customer Sales and Service Expert
Centro
02.2021 - 12.2021
Customer Service
Teleperformance
01.2020
Mansoura University
Bachelor's degree in Law
Aya Hany AdelCustomer Service