Software development life cycle
Client relations
Risk management
Business analysis
Agile methodology
AYA HESHAM
PROJECT MANAGER
Haram,Giza
Summary
Personable and organized with strong ability to manage multiple tasks and deadlines effectively. Understanding of project lifecycle and proficient in tools such as Microsoft Project and JIRA. Committed to delivering successful project outcomes through collaboration and problem-solving.
Delivering IT Projects since 2018, I have played many roles from, Scrum Master, Senior Business Analyst, Quality Control Manager, Project Management and Service Delivery.
Moreover, I have an excellent experience in E-Healthcare software products for Tele-Health, RPM, CCM, LIMS, HIS, Health insurance, and System customizing for achieving the automation process as per the health care & Health insurance Capabilities with an outstanding record of Achievements
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Project Manager
Atos SE
Cairo
12.2021 - Current
- Served Customers: National Organization for Social Insurance, Libyan Islamic Bank, CIB and Alex Bank.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for medium projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Analyzed revenues, expenditures, and cash management.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Reduced project costs through diligent budget management and cost-saving measures.
Senior Business Analyst
Centro
Cairo
09.2021 - 11.2021
- Served Customers: Medicare USA
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Integrated disparate systems through API development and implementation for seamless data exchange between platforms.
Business Analyst
DXC Technology
10.2019 - 09.2021
- Served Customers: Universal Health Insurance Authority - UHIA and Misr Insurance Company.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Business Analyst
Global Assure Finance
06.2018 - 09.2019
- Served Customers: ESNAD Medical Management TPA, Yemen and Misr Healthcare Network TPA Company (MHN).
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Actively participated in agile ceremonies, including daily stand-ups and sprint retrospectives, to maintain alignment with project goals.
- Reduced defect leakage to production environment through meticulous attention to detail in test case execution.
Quality Senior Outpatient Claims Adjuster
EL- Ahly Medical Company
06.2015 - 05.2018
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Quality tracking for processors (Processing details on system) and auditors' claims daily.
- Training for Colleagues on system updates or any new operational instruction.
- Analysis for deductions from insurance companies and preparing replies for each deducted claim from their side.
- Checking all the pending and returned batches either Inpatient or Outpatient and sending them to the Network team, with their returned reasons for their communication with providers.
- Managing the segregation and the dispatching reported issues
Community Pharmacist
El Ezaby Pharmacy
07.2014 - 06.2015
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Participated in local health fairs to provide valuable information on various topics including medication safety and wellness strategies.
Education
Project Management Professional (PMP)® Certificate - Project Management
Project Management Institute - PMI
USA 10.2020 - 12.2020
Bachelor of Science - Pharmacy
Misr University For Science & Technology
Egypt 08.2009 - 07.2014
Skills
Software
AMS
CRM
HIS
Mobile App
ERP
SERVED INDUSTRIES & PROJECTS
Served Industries
- Insurance
- Healthcare & Life Sciences (HIS, Pharmaceuticals, Biomedical)
- Public Sector.
Project Types
- Application development Projects
- SW Products implementation Projects
- Business Process Management Projects
- Monitoring Application Projects
- Systems Integrations Projects
- Omnichannel projects.
- Mobile Applications.
- LMS Product Implementation.
- Provider Portals.
·
Technical Knowledge:
- Program/Project Management
- System Analysis and Design
- System Integration
- System Testing
- Agile Methodologies
- Business Analysis
- Requirements Analysis
- Microsoft Office Visio
BADGES, CREDENTIALS AND AWARDS
- The Strategy Analysis Knowledge Area, Issued by Skillsoft
- PMP Exam Prep (2021 Update): Deep Dive into Project Risk
- Data Analytics for Managers, Issued by Skillsoft
- The Project Management Professional (PMP®) Exam Preparation Course by AMIDEAST
- Generative AI Overview for Project Managers
Timeline
Project Manager
Atos SE
12.2021 - Current
Senior Business Analyst
Centro
09.2021 - 11.2021
Project Management Professional (PMP)® Certificate - Project Management
Project Management Institute - PMI
10.2020 - 12.2020
Business Analyst
DXC Technology
10.2019 - 09.2021
Business Analyst
Global Assure Finance
06.2018 - 09.2019
Quality Senior Outpatient Claims Adjuster
EL- Ahly Medical Company
06.2015 - 05.2018
Community Pharmacist
El Ezaby Pharmacy
07.2014 - 06.2015
Bachelor of Science - Pharmacy
Misr University For Science & Technology
08.2009 - 07.2014
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