Aya Mohamed

• Lead of InterSystems TrakCare EMR - Clinical Modules (9) / Dhaman side (Physician IP & OP, Nurse IP & OP, Emergency, ICU, Operating Theater, Maternity, Allied Health Professional/AHP & Infection Control)
• Have the Knowledge on the other non-Clinical Models (Patient Administration System/PAS, Revenue Cycle Management/ RCM, LAB, RAD, Pharmacy and Stock management)

Areas of knowledge

• HIS implementation at Primary Health Care Centers/ PHCs & Different Hospital areas (IP, OP, ED, OT, ICU, OB/GYN)
• Clinical and non-clinical workflows
• Medical Terminology and Data classification systems
• Service Desk, ticketing tools
• Communication with system vendor, stakeholders, and Operator
• Applying the organizational policies and procedures
• Staff training "Clinical & Administrative"
• Training coordination and planning
• Integration and pharmacy automation
• Project documentation and reports
• Software Testin
• HIMSS "EMRAM & O-EMRAM" accreditation
• Analytical Dashboards & Patient Portal

Responsibilities

A) Operations: Dhaman Current Operating PHCs

• Support the users and troubleshooting the reported issues (promptly addressing technical issues and providing ongoing support for clinical applications users)
• Investigating and resolving the assigned tickets (incidents, service & change requests) on IT Service Desk within the defined SLA
• Demos and presentations for the management &staff as needed
• Providing comprehensive periodically clinical application training to healthcare professionals to enhance patient Care
• Develop application video tutorials and user guides
• Communicate customer feedback and suggestions to Vendor team for improvement of versions and functionality
• Ensure regulatory compliance by staying up-to-date on guidelines related to clinical practice and applications usage
• User access management (creation, edition & deactivation)
• Performing different setup as per the work needs and users’ queries

Software Testing

• New TrakCare versions including Fixed issues/ Jiras, Site customization features, New enhancements, and developments
• Creating the validation scripts/test cases and maintaining the validation relevant documentation including the summaries for upgrade activities

Dhaman HIMSS OEMRAM stage 6 Accreditation

Participated in Dhaman PHCs preparation process to get the accreditation, including activities as follow

• System assessment to ensure its readiness as per the HIMSS O-EMRAM guide
• Mock sessions with the Key Users
• Conducted multiple training sessions for the main presenters
• Creation of Scripts/ FAQ handbooks, Key Points Guidance docs
• Medical Case preparation for the validation Day
• Validating the Hardware setup for the validation Day

B) Projects: Hospitals and new PHCs

PHCs: Participated in New PHCs Rollout/ Go Live (Jahra, Fahaheel, Reggai, Bneid AL Gar, Ahmadi2 & Salmiya) as follow,

• Data Collection preparation
• System Setup and validation
• User Acceptance Testing
• Super Users and End Users Training
• Go live and post Go live support

Hospitals: Managing the clinical modules (9) related activities for the Hospitals EMR Implementation Project as follow,

• Completing each module relevant tasks, documentation, Sign off for each phase as per the plan (System Show Edition and Patient Journey Phase, Data Collection, System Setup, Setup Validation &Training)
• Leading the Hospital EMR Training activity / all modules including the coordination with the vendor, Operator, Stakeholders and all departments, in addition to creating the Training plan, schedule & statistics
• Conducting product training and application support in on-site hospital settings & via web session for healthcare professionals to ensure full readiness for Go Live and support any associated activity
• Lead, facilitate, and attend meetings to strategize workflow issues
• Assist in streamlining internal processes to improve overall team performance and increase project completion rates
• Collaborate with stakeholders to drive communication and coordination of health informatics activities
• Optimize software functionality by working closely with Vendor teams to identify user requirements and recommend enhancements based on feedback from healthcare professionals

2- HIMSS EMRAM Stage 6 accreditation project

Participating in the preparation process to obtain Hospital HIMSS EMRAM international Accreditation as follow,

• TrakCare EMR Self-Assessment with Vendor for Stage 6 to ensure the system readiness as per the required criteria
• Address Self-Assessment Gap for Stage 6 with Vendor

A member of Sapphire HIS Implementation & support team at the governmental hospitals "initially at Amiri Hospital then Maternity Hospital and Sabah Al Ahmad Urology center".

Areas of knowledge

• HIS implementation across Hospital various departments (OPD, SOPD, Inpatient, LAB, RAD, Emergency & Pharmacy)
• Staff training "Medical & Administrative"
• Integration, Software Testing
• Project documentation
• HIMSS Accreditation "EMRAM & O-EMRAM"
• Template Engine (EMR Templates design and setup)
• EMR -Mobile application

Responsibilities

➢ On-site support

• Implementing clinical informatics systems and optimizing workflows for healthcare professionals
• Providing comprehensive training on clinical informatics systems and supporting ongoing education efforts for clinical and administrative staff
• Creating required Materials and scripts as user guides
• Go-live and post go-live support
• Support 24/7 for daily issues
• Demos and presentations for the management & staff
• Spearheaded initiatives aimed at increasing clinician satisfaction with informatics tools through regular feedback sessions and prompt resolution of identified pain points

➢ Back office support

• Creating user accounts and defining their access
• Creating Resource Schedules
• Creating and setup templates
• Adding new articles (Lab, RAD, Procedures, Surgeries & Medications)
• Configuring different workflows on Sapphire to meet the hospital needs

➢ Software Testing

• Validating Fixed issues, New versions & features
• .Validating Integration with other software “LIS, RIS and medication automatic dispensers such as Pyxis, Vanas and KLS”

➢ Sapphire Care Mobile application support

• Demos / training for the management and staff presenting the App and its features
• Testing the fixed issues, new features and versions

➢ Participating in site surveys to assess hardware needed

➢ Participating in the hospital’s preparation process to get HIMSS EMRAM stage 6 Accreditation

• activities to evaluate and analyze HIS to meet HIMSS EMRAM certification acceptance criteria

➢ Assisting in tenders preparation/ system functionalities list

➢ Associating in the product development by

• Worked with product team to define clinical requirements and assist with testing
• Evaluated and optimized clinical software, applying established and end-user feedback
• Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows
• Evaluated existing clinical processes to identify opportunities for improvement, resulting in optimized workflows and enhanced patient outcomes
• Taking a clear vision of customer’s needs, Adjusting these needs and specify the real requirement & Delivering these requirements to the third party in a very clear and specific way

➢ A member of Sapphire’s presenting team at Arab Health Exhibition in Dubai ‘UAE’, for 2 years

➢ Communication with the other colleagues and partners via calls, Emails, Rally, Onyx and Slack

-Participated in supporting Precept Information System, at Al Adan hospital ICU.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
• Processed customer orders and accurately handled payment transactions
• Assisted call-in customers with questions and orders

• Collaborated with interdisciplinary teams to provide optimal care for patients with complex medical conditions

Worked at Intensive Care Unit

• Managing Critical ill patients for various specialties ( Medical, Surgical & Heart Disease)
• Providing full nursing care for the patients such as hygiene, Nutrition, checking& giving medication, monitoring patient's status
• Dealing with the patients on Ventilators and provide the needed care
• Dealing with the resuscitation situations for Arrested patients if there are