Aya Mohamed Rashad

A FastTrack Partner Manager (FPM) supports the FastTrack business by onboarding and maturing Microsoft Partners into the FastTrack Ready Partner (FRP) program with the goal of scaling-out the FastTrack benefit to Microsoft’s customer base. Working with internal and external stakeholders, fully leveraging Microsoft partner incentive programs, to accelerate Microsoft 365 deployment and growth.

Relationship Management

• Strong Customer and Partner advocacy
• Relationship Building skills with ability to connect with and influence at a senior level within Microsoft and our partners
• Growth Mindset, Critical and Analytical Thinking, Inclusive & Proactive
• Challenger Mindset
• Precision Questioning / Active Listening
• Influencing Others; Sales and Marketing perspective
• Storytelling

Orchestration

• Partner Engagement through Portfolio & Key Account Management
• Be resourceful, with ability to perform under pressure and deal with ambiguity
• Demonstrated skills in expectation management
• Business Development and Change Management awareness
• Ability to operate and adapt in a fast paced, ever-changing environment
• Leadership skills and Decision Making
• Conflict Resolution

Situational Awareness

• Understanding of partner market and industry trends and leveraging opportunities with their partners to drive continued growth in M365
• Solid understanding of Microsoft Organizational Structure and Microsoft Sales Model Business Process
• Cross organization collaboration
• Conflict analysis and resolution

Core Technology

• Microsoft 365 product suite fundamental understanding
• Data Analysis
• Presentation Skills
• Competent MS Office 365 User
• Change Management

Problem Solving

• Analytical & Strategic Thinking
• Precision Questioning / Active Listening
• Business Process Development

• Drive process, tools, service delivery and solution improvement enabling effective troubleshooting while considering project deadlines
• Be firstline contact/Support for customer; Customer oriented: always look at everything through the eyes of the customer
• Track, Escalate and plan for the remediation of technical blockers and provide feedback
• Handle Complex, financial, executive level cases
• Drive technical collaboration and engagement
• Providing Leadership and orchestrating success of project.

• Responsible for the school's LMS
• Responsible for the School's Website, updating it, designing and adding pages
• Designing and creating surveys
• Software Troubleshooting
• Responsible for online Exams and applications for students such as MAP test
• Head of Data Analysis Committee in school
• Prevented data loss with regular backups and sound disaster recovery processes
• Protected data, software and hardware with top-notch security procedures
• Supported users with training, technical assistance and network improvements.

• Responsible for the school's Grading System, Online system
• Responsible for the School's Website, updating it, designing and adding pages
• Designing and creating surveys
• Software Troubleshooting
• Responsible for online Exams and applications for students such as MAP test
• Head of Data Analysis Committee in school
• Responsible for school camera system
• Coordinated computer network access and use as master control operator
• Prevented data loss with regular backups and sound disaster recovery processes
• Maintaining and fixing all computer devices and school computer laboratory.

• Responsible for calculating estimates and creating quotes for the Cisco partners
• Guide Cisco Partners through the contract creating steps
• Influenced process and product improvements by offering customer-driven feedback
• Provide training to the partners on all Cisco services
• Network Troubleshooting & Helping partners to manage their network
• Completed planned and unplanned maintenance procedures such as software upgrades and patches
• Investigated system-wide issues, located root causes, and initiated deep corrective actions to prevent recurrence.

• Answered incoming calls, chat messages, and email communications to handle all their line concerns
• Completed routine transactions for customers such as opening accounts and processing payments
• Accepted and processed applications for new services
• Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
• Completed inquiries and followed up with customers to share findings and offer solutions
• Updated records with all interactions and customers transactions.