Aya Osama
Cairo,Mokattam
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Corporate Customer Service Representative
Banque Misr
Cairo, Mokattam
01.2021 - Current
- Assisting all customers with processing transaction such as opening LCs , LGs and all other related operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Agent
Banque Misr
Cairo
01.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Teller
BANQUE MISR
CAIRO
01.2019 - 01.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Business Administration -
Helwan University
Faculty Of Commerce, English Section06.2017
Skills
- Building Customer Trust and Loyalty
- Multitasking and creative thinking
- problem Solving and quick tasks achieving
- working team and under stress
Timeline
Corporate Customer Service Representative
Banque Misr
01.2021 - Current
Customer Service Agent
Banque Misr
01.2020 - 12.2020
Teller
BANQUE MISR
01.2019 - 01.2020
Bachelor of Business Administration -
Helwan University
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