Aya Osama
Officer Commercial Plan & Corporate Banking
Cairo,Mokattam
Summary
Dynamic professional with a proven track record at Banque Misr, excelling in stakeholder engagement and process improvement. Successfully enhanced operational efficiency through strategic policy implementation and mentored junior staff, fostering their career growth. Adept in customer relationship management, leveraging data analysis to drive service quality and retention.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Officer Account Planning
Banque Misr
01.2025 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Corporate Customer Service Representative
Banque Misr
06.2020 - 12.2024
- Assisted in the creation of customer satisfaction surveys, using feedback to continuously improve upon service quality provided to corporate clients.
- Worked closely with sales teams to ensure smooth onboarding process for new corporate customers, resulting in higher retention rates.
- Kept abreast of industry trends and updates, incorporating this knowledge into day-to-day interactions with customers.
- Trained new customer service representatives on company protocols and best practices for handling corporate accounts.
Teller
Banque Misr
01.2018 - 04.2020
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Bachelor - Business
Helwan University
Helwan06.2017
Skills
Stakeholder engagement
Certification
Business writing
Timeline
Business writing
05-2025
Communication skills
02-2025
Officer Account Planning
Banque Misr
01.2025 - Current
Corporate Customer Service Representative
Banque Misr
06.2020 - 12.2024
Teller
Banque Misr
01.2018 - 04.2020
Bachelor - Business
Helwan University
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