Aya Ramadan
QA Lead
Cairo
Summary
Driven QA Lead with over 9 years at Expleo Group, enhancing software quality and customer satisfaction through expert test automation and an analytical mindset. Excelled in Agile environments, leading teams to exceed project goals. Skilled in JIRA and fostering team growth, consistently delivering high-quality products on time.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
QA Lead
Expleo Group
02.2015 - Current
- Experienced QA Lead with over 9 years in the insurance industry
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Skilled in test planning, execution, and automation, with a strong understanding of insurance processes and regulations
- Developed reusable test scripts for efficient execution across multiple platforms and environments.
- Managed defect tracking and resolution, ensuring timely identification and rectification of issues.
- Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
- Led cross-functional teams to ensure seamless collaboration in achieving project goals.
- Enhanced software quality by developing comprehensive test strategies and plans.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Mentored junior team members, fostering growth and enhancing team performance.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
Help Desk Manager
DFA
Cairo
07.2013 - 09.2015
- Led and supervised a team of help desk agents, evaluating performance and ensuring adherence to service standards.
- Actively responded to student inquiries and complaints, providing timely and effective solutions.
- Followed up with students to identify areas for improvement and implement necessary adjustments.
- Recruited, trained, and scheduled help desk agents to meet operational needs.
- Provided training to help desk agents, emphasizing effective communication and customer service skills.
Education
German Language And Literature
Ain Shams University, Faculty of Foreign Languages
Egypt 06.2009 - 06.2013
Skills
Test automation expertise
Software Development Lifecycle
Regression Testing
Analytical mindset
Customer Satisfaction
Quality processes
Operation Monitoring
Team Training
Agile Best Practices
Scrum Methodology
Defect Tracking and Reporting
Software Development Tools: JIRA, Confluence
Teamwork and Positive Attitude
Results and Deadline-Driven
Training and Onboarding
Languages
Arabic
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Certification
ISTQB® Certified Tester - Advanced Level: Test Manager
Interests
Travel
Timeline
[SQL for functional Testers] Training
08-2024
ISTQB® Certified Tester - Advanced Level: Test Manager
07-2024
Professional Scrum Master Foundation (PSM I)
02-2022
IREB Certified Professional for Requirements Engineering (CPRE) Foundation Level
06-2021
ISTQB® Certified Foundation Level Extension Agile Tester
03-2019
ISTQB® Certified Tester - Foundation Level
12-2015
QA Lead
Expleo Group
02.2015 - Current
Help Desk Manager
DFA
07.2013 - 09.2015
German Language And Literature
Ain Shams University, Faculty of Foreign Languages
06.2009 - 06.2013
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