Aya Samy Awad AbdelGhany

• Accountable for managing a global IT project (Wireless connectivity for Augmented reality solution)
• Responsible for weekly customer executive level reporting.
• Align with Procurement/Supply chain division on global stock level requirements as per project's forecast to ensure a fulfilled customer demand throughout the year.
• Estimate duration for all project activities and prepare delivery schedule.
• Created/Enhanced/Adjusted different internal processes( Order delivery process & Hand over to operations )to abide with contractual SLAs.
• Monitor & Control project team via a servant leadership approach.
• Ensure acceptance of project deliverables by Stakeholder/customer.
• Ensure that Documentation, hand over to operations, and billing are completed by the team.
• Managing team members by delegating tasks and setting expectations for performance.
• Monitoring budget, resource allocation,timelines, and other key metrics to ensure project milestones are met.
• Facilitating meetings with stakeholders to ensure effective communication about projects.
• Developing and maintaining a project schedule and keeping it updated as the project progresses.
• Reviewing all deliverables to ensure they meet quality standards.
• Overseeing team member performance and providing feedback to improve performance.
• Conducted regular meetings with team members to discuss project updates and changes in scope or timeline.I n addition to initiating project management workshop.
• Resolved conflicts among team members by providing guidance and direction as needed.
• Created effective communication channels between team members to facilitate information sharing and collaboration across multiple departments within the organization.
• Identified potential risks associated with projects and developed strategies for mitigating them.

•PM regional lead/Spoc of OG(Organic Growth)-Project Management Dept.

•Manage End-to-End process of the current customer network projects.
(Installation/Migrations/Replacements/Cessations)specifically in Germany.

•Accountable for managing a global IT project (Wireless connectivity for Augmented reality solution)

• Responsible for weekly customer executive level reporting.

• Align with Procurement/Supply chain division on global stock level requirements as per project's forecast to ensure a fulfilled customer demand throughout the year.

• Estimate duration for all project activities and prepare delivery schedule.

• Created/Enhanced/Adjusted different internal processes( Order delivery process & Hand over to operations )to abide with contractual SLAs.

•Monitor & Control project team via a servant leadership approach.

• Ensure acceptance of project deliverables by Stakeholder/customer.

•Documentation, hand over to operations, and billing.

• Accountable for small/ medium size projects.
• Responsible for delivering the agreed outcomes required from the project.
• Liaise with the Orange business units for project deliverables.
• Conduct stakeholder analysis, define and manage customer expectations.
• Estimate times for all activities and prepare delivery schedule.
• Manage third party equipment and suppliers to achieve schedule as directed.
• Control performance to meet the deadlines according to the schedule.
• Ensure high value delivery to customer.
• Interact with all stakeholders, maintain engagement of team members.
• Provide visibility into the status and progress of activities, linkages, and dependencies across the organization.
• Ensure early capture of risks and preparation of mitigation plan.
• Manage project specific teams as required.
• Ensure acceptance of project deliverables by stakeholders.

• Built successful and profitable relationships with customers through proactive outreach and follow-up.
• Designed effective budgeting plans for clients based on saving goals, income and required expenses.
• Used excellent upselling skills to cross-sells bank services and products to customers.
• Conducted consultations with clients to obtain an extensive understanding of financial needs and recommend appropriate products.
• Informed customers of self-service digital options to enhance loyalty and customer satisfaction.
• Delivered exceptional customer experience by building relationships and helping consumer and small business customers succeed financially.

• Ensure that customer’s interaction is conducted in a superior service experience.
• Handle customer’s queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty.
• Delivered exceptional service to each customer by listening to concerns and answering questions.
• Introduce and promote alternate channels to customers to reduce traffic in branches.
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Development and growth of long term customer relationships by delivering outstanding service to clients and providing coordinate support to staff in a timely and efficient way.
• Implemented new team on boarding program.