Aya Saeid Mohamed Mohamed Mazouz
Alexandria,Egypt
Summary
Adaptable and driven, equipped with excellent communication and problem-solving skills, coupled with proven ability to build strong client relationships and deliver exceptional service. Demonstrated proficiency in conflict resolution and team collaboration ensures seamless customer experience. Eager to leverage these strengths to create significant value in project management and scrum role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior CRM, In Digital Transformation Branch
Banque Misr
Alexandria, Egypt
09.2020 - Current
- Coordinated with cross-functional teams to ensure customer satisfaction.
- Developed new business by networking with valuable customers.
- Increased bank profitability by acquiring new customers and determining needs to offer relevant products.
- Set up appointments with potential and current customers to discuss new products and services.
- Aware the customers to use E channels as Online banking service.
- Provided professional and helpful support to new and existing clients.
Trade Field
Banque Misr
12.2017 - 08.2020
- Facilitated payments on behalf of clients, mitigating any financial risks associated with transactions.
- Optimized logistics processes, improving overall operational efficiency and customer satisfaction.
- Communicated effectively with overseas partners to establish rapport and mutual understanding.
- Provided letters of Guarantees, corporate online services, payroll - Facilitate importing/exporting by providing the needed currency.
Retail representative
12.2014 - 08.2017
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
Education
certified Associate in Project Management(CAPM) - Project Management
PMI
2024/2024 - 2026/2026
Scrum Master - Scrum
PMI
2024 - 2026
Project Management Professional Certificate - business
Google
2023 -
Bachelor of Business Administration - Business Administration- Business Department
Faculty of Commerce Alexandria University
Alexandria 2010 - 2013
Skills
- Project Management
- Scrum and Sprint Planning
- Project planning
- Self- motivated
- Strong Team player
- Solid organizational skills
- Market research
- Agile and Waterfall methodologies
- Project development and lifecycle
Certification
- Certified associate in project management (CAPM)® by (PMI).
- Basics of Scrum by Project Management Institute (PMI).
- Google Project Management Professional Certificate 2023.
- Communication course from (AUC) at Bibliotheca Alexandria.
- Mentor at ‘Let save our planet conference' by the (United Nations) in Sharm El Sheikh.
- Human Resources project about "Social Capital" at" Unilever Company".
Accomplishments
Best Public Relation Staff Member at Alex MEU'12 in Bibliotheca Alexandria.
Interests
Certified stylist.
Travelling
Languages
English
Advanced
Arabic
Native
French
Beginner
Timeline
Senior CRM, In Digital Transformation Branch
Banque Misr
09.2020 - Current
Trade Field
Banque Misr
12.2017 - 08.2020
Retail representative
12.2014 - 08.2017
certified Associate in Project Management(CAPM) - Project Management
PMI
2024/2024 - 2026/2026
Scrum Master - Scrum
PMI
2024 - 2026
Project Management Professional Certificate - business
Google
2023 -
Bachelor of Business Administration - Business Administration- Business Department
Faculty of Commerce Alexandria University
2010 - 2013
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