AYMAN METWALLY

Key Responsibilities & Achievements:

• Led end-to-end planning and optimization of Managed Services infrastructure and platforms, covering critical domains such as Mobile Core (IMS, EPC, EDA, VAS, EMM), as well as Ericsson/Teleco Cloud (NFVI, CINS) integration and automation initiatives.
• Designed and deployed internal AI/ML-powered systems for real-time analytics, platform anomaly detection, and capacity/resource forecasting—driving cost efficiency, early failure prediction, and smarter scaling decisions.
• Spearheaded major programs focused on process optimization, automation, and platform lifecycle enhancement, including:
  Establishment of governance frameworks with defined operational KPIs, SLA models, and executive-level dashboards
  Streamlined workflows for cross-functional collaboration across infrastructure, operations, and delivery teams
• Directed the operation and modernization of backend platforms supporting nationwide Managed Services, ensuring high performance across Data Centers, infrastructure assets, and core backend systems.
• Drove platform modernization and transformation initiatives, improving platform reliability, scalability, and cybersecurity posture—aligned with business continuity and service-level performance targets.
• Applied cutting-edge insights from AWS re:Invent 2024 to advance AI/ML capabilities, improve platform resilience, and accelerate responsible innovation within managed services delivery.
• Championed talent development through hands-on mentoring, cross-functional team building, and strategic alignment between delivery operations and customer objectives.
• Active contributor to AWS AI/GenAI mentorship programs; led AWS Community Builder forums, fostering ethical AI adoption and community-driven learning in the telecom and cloud space.

Key Responsibilities & Achievements:

• Established and monitored operational KPIs to drive service quality, improve resource utilization, and enhance cross-vendor service performance.
• Defined governance roles and responsibilities to establish clear accountability for stewardship of principal information assets.
• Evaluated internal controls to identify gaps and drive continuous improvement in governance practices.
• Implemented financial performance monitoring tools that reduced OPEX by 15% through reporting automation and vendor SLA realignment.
• Collaborated with internal stakeholders across product, operations, and IT to implement scalable managed services delivery and optimize backend platform architecture.
• Participated in executive governance committees to evaluate platform performance, identify risk areas, and define compliance frameworks.
• Selected for the Etisalat Manager Development Program (MDP) and ranked among the Top 10 Managers from over 300 participants, recognized for strategic leadership, decision-making, and team performance.

Key Responsibilities & Achievements:

• Supervised Managed Services teams responsible for the Operation & Maintenance (O&M) of Etisalat Egypt's national Fixed and Microwave (MW) transmission network, ensuring service continuity and optimized network performance including the End to the End configuration Access , Core.
• Oversaw fault management processes , including root cause analysis , corrective actions, and decision-making for critical network failures—aligned with vendor support and Etisalat escalation protocols.
• Led planning, control, coaching, and optimization of assigned transmission projects to meet defined deadlines and quality KPIs.
• Delivered detailed performance and outage reports , tracking network degradation, failures, and providing timely feedback to senior management.
• Introduced innovative ideas and process improvements to enhance team productivity, streamline workflows, and reduce service restoration time.
• Ensured proper execution of work orders (WOs) and change requests (CRs) as per network plans and customer commitments.
• Established and maintained robust quality assurance and control frameworks , conducting periodic audits to validate field operations against defined standards.
• Managed technical evaluation and performance appraisal of EOT (End of Transmission) staff, including task assignment, coaching, and performance development planning.
• Coordinated cross-functional resources to implement critical tasks, monitored CSR (Customer Service Request) execution, and followed up on ongoing projects for closure and delivery.
• Developed and maintained a centralized O&M database , tracking assets, faults, work orders, and project progress.
• Contributed to the enhancement of operational processes , implementing best practices and aligning with international standards.
• Facilitated daily cross-team communication , including with internal teams, external contractors, and vendors, to ensure seamless task execution and problem resolution.
• Maintained full compliance with company information security and safety standards , ensuring all operational activities followed internal governance protocols.
• Oversaw acceptance and cutover of newly integrated backbone transmission nodes and synchronization systems, in coordination with vendors and the Etisalat Network Planning department.
• Tracked and approved the technical readiness and implementation of new transmission links, ensuring cutover schedules were met with minimal impact.
• Evaluated RFBs (Request for Bids) for the supply, installation, commissioning, integration, and support of Non-Line-of-Sight (Pre-WiMAX) transmission links on a turnkey basis , utilizing structured KPIs and screening documents to shortlist the top 2–3 vendors from an initial set of 5–6 suppliers.
• Participated in the technical evaluation of Point-to-Multipoint (PtMP) wireless transmission systems, assessing vendor proposals against performance, cost, support model, and deployment feasibility.

Key Responsibilities & Achievements:

• Led and managed end-to-end infrastructure Operations & Maintenance (O&M) across wireless and wireline domains, including Metro fiber deployment and microwave (MW) backbone operations.
• Designed, implemented, and operated the fiber backbone for Etisalat network within Greater Cairo , establishing a resilient, high-capacity infrastructure that supported fixed and mobile service expansion.
• Managed Alcatel and deployment of the DWDM 1830 system , provisioning a 48‑fiber‑pair Etisalat ring to dramatically increase transport capacity and network redundancy.
• Delivered a 14-node fiber solution across Metro Line 1 and Line 2 , overseeing the full project lifecycle from network planning and implementation to optimization and handover .
• Spearheaded the WDM FOBB Ring project , enhancing transport network resiliency and enabling future scalability across mission-critical nodes.
• Successfully led transport network rollouts with multi-vendor transmission technologies , including Ericsson, Huawei, ZTE, and Nokia , spanning both fixed access (GPON) and mobile backhaul (E‑band, Point‑to‑Multipoit, RTN, Traffic Node, Proxiem, Intercom) .
• Awarded Breakthrough Winner in 2012 for delivering Egypt's first fiber deployment on Ericsson SPO equipment , a nationally recognized infrastructure milestone.
• Improved team productivity and operational performance by driving workflow automation , resource optimization , and process enhancements , resulting in sustained improvements in service quality and KPI achievement.

Key Responsibilities & Achievements:

• Led end-to-end project implementation and management for the Fiber Optic Backbone (FOBB) project, ensuring on-time delivery and adherence to required technical standards across multi-vendor systems including Alcatel DWDM , Ericsson SDH , and Huawei IP and Optical transport solutions .
• Reviewed and approved vendor project documentation, supervised on-site works, and conducted acceptance and verification testing of backbone equipment and fiber networks, ensuring alignment with Telecom Egypt's technical and quality requirements.
• Provided strategic technical support to Project Managers in planning, scope definition, infrastructure availability , and cross-functional execution to ensure successful network rollout.
• Directed installation and commissioning teams for Alcatel DWDM systems , Ericsson transport platforms , and Huawei SDH/DWDM and IP transport networks , overseeing activities from build to final acceptance.
• Performed type approval and verification testing for SDH, DWDM, CWDM, ROADM, and Ethernet/IP systems, validating compliance with global fiber optic standards and ensuring robust network performance.
• Evaluated as-built documentation for accuracy and completeness, managing final technical closure and facilitating contractual acceptance.
• Participated in technical evaluations and vendor shortlisting for transport testing equipment , including Optical Power Meters, Fusion Splicers, Synchronization Testers, Ethernet Analyzers, and Handheld Optical Loss Test Sets—reducing vendor pool from 6 to top 2–3 based on technical merit.
• Served on the evaluation committee for Fiber To The Home (FTTH) projects in premium gated compounds, contributing to:
  Technical solution design for Quad Play services (Voice, Data, Video, Wireless/Mobile)
  Cost estimation and business case modeling based on revenue share, cost share, or pure service-based frameworks
  Vendor assessment and final recommendation
• Led the implementation of fixed transmission links across the national fiber network, including core interconnection links and regional sub-rings.
• Managed IMS (IP Multimedia Subsystem) implementation and integration for key vendors (Alcatel, Ericsson, Huawei), enabling service readiness for advanced voice and multimedia services.

Key Responsibilities & Achievements:

• End-to-End Transmission Network Planning & Deployment across Cairo and Upper Egypt, delivering large-scale fiber optic infrastructure solutions integrating Huawei (OSN 3500/2500/1500, 10G, 2.5G), Siemens (HI-T 7070/7050, SMA series), and Alcatel SDH/DWDM systems (1650MS, 1670MS, 1626LM, 1696 OCP).
• Led project planning and scheduling from site survey through to PAC (Provisional Acceptance Certificate) in collaboration with multiple vendors and internal departments. Ensured on-time delivery and adherence to technical and quality standards.
• Successfully designed, implemented, and operated the Etisalat backbone fiber network across Greater Cairo , coordinating with Alcatel for the deployment of DWDM 1830 systems supporting a 48-fiber pair ring topology.
• Played a leading role in FTTH rollout projects including ALEX WEST, PLAGIO, and KATAMIA compounds — supporting planning, execution, and vendor coordination.
• Managed operation, maintenance, and commissioning of multi-vendor SDH/WDM equipment:
  Siemens : SMA-1K/4/16, SXA, SL16/64, HI-T 7070/7050
  Huawei : OPTIX (155/622 Mbps, 2.5G, 10G, DWDM), OSN series
  NSN : DWDM systems in central nodes (e.g., Ramsis)
  Alcatel-Lucent : SDH & DWDM platforms with related NMS
• Conducted field surveys, installation oversight, commissioning, and vendor acceptance testing for core and access transmission sites.
• Led platform migration and traffic cutover activities , including fiber cable diversion, system expansion, traffic restoration, and circuit provisioning—ensuring zero/minimal service interruption.
• Delivered technical support for daily O&M activities , resolving complex faults, system integration issues, and ensuring high network availability.
• Skilled in operating industry-standard transmission test equipment: OTDR (EXFO, JDSU, Anritsu, Wavetek MTS 5100E/8000), OSA, Power Meters, PMD/CD analyzers, Fujikura/Sumitomo fusion splicers.
• Strong command of optical measurement and fiber quality assurance , supporting network health and SLA compliance.
• Member , Egyptian Organization for Standardization and Quality (EOS)
• Contributed to the development of over 25 national testing standards, aligned with IEC/ISO 60793-1 and ITU-T G.650–G.657 —shaping transmission and optical fiber measurement methodologies in Egypt.

Grade Very Good , Project : Excellent

• 3.79 GPA
• Contributed and participated for 3 years in education at the Arab Academy for Science, Technology, and Maritime Transport, supporting Supply Chain Management (SCM) learning for both MBA students and undergraduates.